Teams at Zapier

Leads Build Operations for engineering and product teams, restoring execution capacity, establishing operating rhythms, managing dependencies, and creating shared visibility across Build and go-to-market. Manages a team of four, drives cross-functional programs, secures stakeholder alignment and resources, enables adoption, documents decisions, and implements AI-powered workflows to improve efficiency.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Own marketing FP&A, including headcount planning, budgeting, actuals tracking, channel allocation, ROI reporting, purchase orders, and vendor commitments. Partner with marketing, sales, RevOps, data, and corporate finance to connect marketing spend with pipeline and revenue outcomes. Lead pipeline forecasting, reporting definitions, risk identification, and AI-enabled automation of finance processes and forecasting cycles.