Jobs at Zendesk

Drive enterprise revenue by acquiring new customers, expanding existing accounts, managing strategic relationships, and closing complex SaaS deals. Build territory and account plans, maintain qualified pipelines and accurate forecasts, engage VP and C-level decision-makers, lead proof-of-concept sales cycles, negotiate contracts, and collaborate with internal teams. Use AI-driven insights and sales tools to improve prospecting, retention, expansion, and quota attainment.

Owns new-business sales to large enterprise customers, managing complex opportunities from prospecting through negotiation and close. Builds executive relationships, develops business cases, positions Zendesk’s service and AI solutions, coordinates cross-functional specialists and partners, maintains forecasts and CRM accuracy, and ensures effective post-sale handoff. Requires consultative selling, enterprise SaaS experience, commercial judgment, AI literacy, and success delivering measurable growth outcomes.

Lead technical onboarding and enablement for contact center partners, architecting scalable Zendesk, Amazon Connect, and AWS solutions. Provide co-selling support, technical strategy, solution design, demonstrations, proof-of-concepts, training, documentation, governance, and mentorship. Collaborate with partners, sales, engineering, and vendors to drive successful implementations, security compliance, innovation, and adoption of AI, automation, and omnichannel contact center technologies.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Partner with executives, Product, Professional Services, Sales, Success, and partners to design solutions, coordinate delivery, resolve escalations, and drive measurable adoption, retention, and revenue outcomes. Advise on responsible AI, data governance, compliance, and operational excellence while using analytics to identify risks and optimize customer success.

Leads Zendesk’s global AI Services Consulting organization, establishing strategy, operating models, service portfolios, governance, delivery standards, capacity planning, and commercial performance mechanisms. Builds leadership capability and scalable consulting operations while partnering with Sales, Customer Success, Product, Engineering, Finance, and executive customers. Drives measurable AI adoption, customer value, retention, expansion, delivery quality, and margin through repeatable enterprise services and cross-functional alignment.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Advise executives on AI strategy, coordinate Product, Services, Sales, Success, and partners, and lead solution design, implementation support, and risk escalation. Track adoption, automated resolution, retention, and expansion metrics to drive measurable outcomes. Develop success plans, promote responsible AI and compliance, and translate Zendesk AI capabilities into sustainable business value.

Build production-ready proof-of-concepts, customized demonstrations, API integrations, technical sandboxes, and automation tools for enterprise customers. Lead technical validations, architecture reviews, and developer discussions while partnering with account teams. Apply JavaScript, Python, Node.js, REST/SOAP APIs, cloud infrastructure, LLMs, prompt engineering, and autonomous agent frameworks to solve customer problems and support Zendesk’s AI platform.