Teams at Zendesk

Provide strategic legal counsel for global AI products, ensuring compliance with evolving AI safety and privacy laws, enabling sales and product teams, engaging regulators and industry groups, driving AI trust initiatives, applying legal technology to streamline reviews, and mentoring junior lawyers to support product growth while mitigating risk.

Design, build, manage, and scale Zendesk's Search infrastructure (self-managed clusters and AWS services). Improve automation, evaluate cloud-native alternatives, manage clusters, optimize cost, and protect API performance while operating large systems at scale.

Embed with strategic customers to lead end-to-end deployments of AI agents and LLM workflows. Scope, design, code custom integrations, configure RAG architectures, troubleshoot escalations, and bridge customer IT with product engineering to ensure production rollouts and measurable ROI.