Teams at Zip Co

Execute and optimize multi-channel CRM campaigns (email, push, SMS, in-app) using marketing automation platforms. Manage audience segmentation, QA, deployment, A/B testing, reporting, and data integrations. Collaborate cross-functionally to improve targeting, personalization, and lifecycle performance using analytics and AI-driven tools.

Lead the CX Technology Operations strategy, optimize AI-enabled tooling, partner with cross-functional teams, and oversee vendor management and platform performance to improve customer support and satisfaction.

Lead the Customer Management Risk Strategy team, oversee credit strategies for customer engagement, reduce losses, and collaborate with cross-functional teams.