Jobs at Zoom

Own Zoom's Financial Services customer experience industry strategy and go-to-market execution. Develop industry narratives, customer journey frameworks, AI and CX use cases, competitive positioning, ROI messaging, executive workshops, and sales enablement. Partner with Sales, Product, Marketing, Solutions Engineering, Customer Success, and technology alliances to support strategic engagements, identify market-driven product needs, and create repeatable vertical operating models adaptable to Healthcare and other industries.

Own Zoom’s end-to-end search strategy across traditional SEO and AI-powered answer engines. Lead technical SEO, develop AI visibility infrastructure, establish share-of-answer metrics, and partner with marketing, content, web, and product teams on unified search standards. Translate organic and AI visibility performance into pipeline and revenue impact, while reporting strategic results to executives and the board.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.

Owns long-term technical relationships for enterprise contact center accounts using Zoom Contact Center and Zoom Virtual Agent. Responsibilities include platform configuration, virtual agent and NLP design, API integrations, analytics-driven optimization, executive customer reviews, Tier 2/3 escalation management, root-cause documentation, and cross-functional collaboration with Engineering, Product, Support, TAMs, CSMs, and Account Executives.

Optimizes Zoom.com product pages and conversion paths using analytics, SEO, web copywriting, UX analysis, dashboards, and A/B testing. Audits customer journeys, recommends content and layout improvements, drafts and edits conversion-focused copy, supports experimentation, and contributes to reusable templates and governance standards. Collaborates with marketing, product marketing, design, SEO, engineering, and campaign teams to improve digital performance across SMB and enterprise audiences.

Deploy production AI agents for strategic customers, integrating CRM, telephony, and knowledge systems. Engineer voice experiences, build evaluation frameworks, test agent performance, and translate deployment insights into reusable platform capabilities. Partner with Sales, Product, Engineering, Professional Services, and customers to validate technical value, convert pilots into production systems, and provide documentation for ongoing operations.

Develops and executes SEO and AEO content strategies, manages end-to-end blog publishing, and repurposes long-form content across channels. Uses AI tools to improve content creation, optimization, competitive analysis, and workflow efficiency. Partners with product marketing, web, demand generation, creative teams, and external agencies to deliver aligned content programs, manage deadlines, and drive organic visibility, audience engagement, and business growth.

Own and scale Zoom’s global Services Partner Program by identifying optimization opportunities, improving program effectiveness, enabling channel teams and partners, managing escalations, coordinating cross-functional governance, and delivering executive reporting, KPIs, insights, and recommendations.

Coordinates Americas partner marketing campaigns and events, including Salesforce setup, registration, attribution, vendor logistics, swag inventory, budgets, purchase orders, invoices, and post-campaign reporting. Builds scalable calendars, trackers, intake forms, and SOPs while collaborating with partner marketing, channel sales, and external vendors. Tracks leads, deal registrations, pipeline influence, and ROI across MDF-funded and company-funded programs.

Leads and develops a team of Technical Account Managers supporting strategic enterprise customers. Responsibilities include recruiting, coaching, setting KPIs, analyzing performance, managing executive escalations, partnering with Sales and Customer Success, improving service processes, and driving retention and growth. Requires technical team management, SaaS or Unified Communications experience, executive communication, data-driven strategy execution, AI tool adoption, and familiarity with collaboration technologies.

Generate qualified sales opportunities through phone, email, LinkedIn, and other outreach channels. Research prospects, engage senior decision-makers, conduct discovery discussions, qualify opportunities, and schedule meetings for Account Executives. Represent the Workvivo brand professionally while completing structured sales training, coaching, and ongoing development.

Lead technical sales engagements for strategic enterprise accounts by designing full-platform UCaaS solutions, conducting discovery, delivering customized demonstrations and proofs of concept, and translating customer needs into product recommendations. Advocate for customers, communicate enterprise AI use cases, support RFPs and RFQs, gather competitive intelligence, and collaborate with account executives, product managers, and engineering teams to accelerate complex deal cycles.

Provides Tier 3 technical support for Zoom’s most complex enterprise customers. Diagnoses and resolves voice, video, unified communications, and contact center issues using log analysis, packet captures, and SIP traces. Collaborates with engineering, services, technical account management, and sales teams during escalations and war rooms. Maintains expertise in Zoom products, integrations, VoIP technologies, and UC/CC environments while producing customer documentation and participating in after-hours, weekend, holiday, and on-call coverage.

Leads Zoom’s global People Experience Operations infrastructure, including a ServiceNow HRSD rebuild, Workday integrations, tiered service architecture, AI automation, process harmonization, governance, reporting, and executive dashboards. Owns metrics such as SLA attainment, deflection, first-contact resolution, CSAT, and ROI. Partners with Payroll, Legal, IT, Engineering, and People CoEs while coaching global operations teams and serving as deputy to the Global Head of PX Operations.

Lead technical sales engagements for enterprise customers across Zoom’s UCaaS platform. Responsibilities include technical discovery, solution design, custom demonstrations, proofs of concept, executive presentations, RFP/RFQ support, competitive analysis, and translating customer needs into product recommendations. The role partners with enterprise account executives, product managers, and engineering teams while advocating for customers and showcasing cloud, collaboration, communications, and AI solutions.

Serve as a trusted technical advisor for Federal clients, design and demo Zoom-based collaboration and telephony solutions, implement proofs of concept, respond to RFIs/RFPs, and translate customer needs into product recommendations and feature requests. Support Account Executives throughout the sales cycle and maintain advanced proficiency across video, voice, networking, security, APIs/SDKs, and AI.

Sell Zoom's Workplace Platform to midmarket customers by prospecting, managing inbound leads, upselling existing accounts, delivering demos and proposals, conducting QBRs, engaging C-level executives, qualifying needs, and coordinating technical resources to close deals.