Account Manager - Benefits

Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: The Account Manager is responsible for working with more senior Account Managers and Consultants to service client accounts. The position requires supporting them in the day-to-day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Account Manager will work with senior team members in supporting the entire life cycle of a client. While in this role, this person will begin to lead open enrollment presentations with senior team member direction. They should be developing relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. This team collaborates on a hybrid schedule, 2 days/week in office. 

Key Responsibilities:

• Client Support:

• Works with more senior Account Managers and Consultants to service client accounts.
• Begins to develop ongoing relationships with clients. Coordinates with senior Account Managers and Consultants advisors in doing so.
• Attend to client requests including product or vendor service or performance challenges.
• Participates in client projects such as implementation of new business, open enrollment process, non-discrimination testing, etc. under the direction of more senior team members.
• Assist with the creation of client corporate wellness programs and offerings.

• Insurance Carrier Interaction:

• Works with senior team members to prepare and send requests for proposals to applicable insurance carriers and spreadsheet results as they come in.
• Begins to develop relationships with carrier representatives to better understand available products and services in the marketplace and recommend them to clients.
• Learns vendor/carrier products and services from the more senior Account Managers or Consultants.
• Begins to review and analyze requests for proposals and insurance plan analyses. Participates in negotiations with carriers and recommend renewal actions, under the direction of a senior team member.
• May assist in drafting renewal presentations.

• Document Management and Compliance:

• Creates and maintains client files in accordance with office procedures. May be responsible for keeping client policy records.
• Learning to review contracts, benefit plan summaries, and carrier source documents for accuracy under the direction of the Consultant. At this level, they will begin to learn more complex compliance and regulatory policy language.
• Learns how to conduct annual client compliance audits using NFP portal, assists more senior Account Managers in preparing documents.
• May assist in facilitating 5500 filing.

• Educational Resources and Guides:

• Assist with creating and updating benefits-related guides, education resources for clients.

• Reporting and Analysis:

• • Begins to review and analyze requests for proposals and insurance plan analyses. Participates in negotiations with carriers and recommends renewal actions, under the direction of a senior team member.

Knowledge, Skills, and/or Abilities:

• Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
• Ability to work independently and anticipate client and team needs
• Effective time management and decision-making skills
• Diligent follow up skills
• Ability to express ideas clearly in both written and oral communications
• Strong Microsoft Excel and PowerPoint skills
• Commanding presentation and public speaking abilities

Education and/or Experience:

• 1+ years of experience in corporate benefits or a related field.
• Preferably a bachelor's degree.

Certificates, Licenses, Registration: None

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $48,000 to $75,000.  The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.