Own and grow a portfolio of CloudLabs accounts: drive retention, upsell/cross-sell, prospect and close new business, run demos and meetings, maintain HubSpot CRM, meet revenue targets, and coordinate with Customer Success to ensure onboarding and project delivery.
This is a remote position.
Location: Currently remote, may transition to onsite in future
As an Account Manager at CloudLabs, you will own a portfolio of client accounts - building long-term relationships, driving retention, and identifying new business opportunities. You’ll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell, while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth.
Key Responsibilities
Account Management & Growth
- Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact
- Build and maintain long-term, trusted relationships with key decision-makers and stakeholders
- Develop and execute account plans to drive retention, upsell, and cross-sell opportunities
- Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities
- Partner with the Customer Success team to ensure seamless onboarding and track project completion
New Business Development
- Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers.
- Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client
- Negotiate contracts and close deals in line with company pricing and margin guidelines
Sales Execution & Reporting
- Meet or exceed revenue targets
- Accurately maintain CRM records (HubSpot) with pipeline data and activity logs
- Prepare sales forecasts and reports for management review
- Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size
- Stay current on industry trends, competitors, and market developments
Requirements
Experience
- 3–5+ years of B2B technology account management experience
- Proven track record of meeting or exceeding revenue targets in a tech environment
- Experience managing accounts in enterprises, training companies, or ISVs is a strong plus
- Familiarity with Microsoft cloud
Skills & Competencies
- Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points
- Excellent demo and presentation skills, including to technical and executive audiences
- Comfortable navigating complex, multi-stakeholder sales cycles
- Highly self-motivated with a hunter mentality and strong follow-through
- Proficient with CRM tools (HubSpot required; Salesforce a plus)
- Ability to work independently in a fast-paced environment with high ownership
Education
- Bachelor’s degree in Business, Technology, or a related field preferred
- Equivalent experience in SaaS or cloud technology sales will be considered
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