Account Manager - Commercial Lines

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
 

We are the perfect fit if you:
 

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

Summary

HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions. The Account Manager (Select Middle Market) will support Producers and/or AEs in obtaining, maintaining, and expanding business. The Account Manager may also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.

Job Duties 

• Manages a book of business generally in excess of $700,000 in revenue, depending on the complexity or number of accounts. 
• Provide quality customer service to existing accounts with a goal of 93% retention or more. 
• Collaborate within a team that includes Sales Executives, Producers, Sr. Account Managers, Associate Account Managers, and Account Coordinators.
• Ensure accurate maintenance of client information in EPIC 
• Accountable to administrative tasks including, but not limited to: 
• Annual Stewardship Reports 
• Renewal Process- from pre-renewal to proposal preparation to binding of coverages 
• Loss Summary reviews 
• Account System Maintenance 
• Billing questions 
• Marketing lines of coverage as needed 
• Special projects and all other duties, as assigned 
• Review carrier quotes and negotiate coverage items & pricing 
• Develop coverage comparisons to be used in proposals 
• Responsible for full account life cycle including the renewal process, quoting, proposal, binding and policy distribution 

Qualifications 

• At least 3 years of experience and demonstrated proficiency in an insurance Account Management role in required P&C lines.  Brokerage experience is preferred.
• Experience managing accounts $5K-$30K in revenue is preferred.
• Excellent oral and written English communications skills. 
• Superior customer service and problem-solving skills. 
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems. 
• Ability to work in a team environment. 
• High level attention to detail is essential.
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required. 
• Currently licensed in good standing in required lines and states. 
• Current with all necessary CE credits in required lines and states. 
• Advanced professional designation highly desirable (e.g., AAI, ARM, CIC). 

The expected salary range for this position is $100,000 to $110,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. 

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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