The Account Manager is responsible for executing sales opportunities in a call center environment, providing customer service, and exceeding sales quotas.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary:
The Partner Sales Contact Center Account Managers work on our inside Sales Contact Center sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager's primary duty and responsibility is to execute on all sales opportunities related to our partner programs, while providing unmatched customer experience to all of CDW's new and existing customers.
What You will Do:
* Outbound calling to potential and established customers everyday
* Establishing and growing relationships with key account decision makers
* Closing sales and overcoming customer objections
* Positioning CDW and partner solutions as a strategic advantage to our customers' long-term needs
* Provide sales and service to new and existing customers through inbound and outbound calls
* Meet or exceed assigned sales quotas and ensure other performance goals are met
* Sell additional services or products by recognizing opportunities to up-sell solutions
* Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
* Proactively call out to customers when needed for service-related matters
* Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
* Demonstrate ability to close sales and overcome customer objections
* Maintain CDW's values and Philosophies of Success
What We Expect Of You:
Education and/or Experience Qualifications
High School diploma or equivalent
* 1 year of call center experience
* 1 year of sales experience
* Strong interest in sales
* Must be able to work independently and in a team-oriented environment
* Proven ability to multitask and balance multiple priorities in an ever-changing environment
* Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
* Strong organization skills Pay range: $16.35/HR - $17.89/HR depending on experience and skill set. Flat bonus target of $20,000 subject to terms and conditions of plan. Benefits overview: https://cdw.benefit-info.com/
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary:
The Partner Sales Contact Center Account Managers work on our inside Sales Contact Center sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager's primary duty and responsibility is to execute on all sales opportunities related to our partner programs, while providing unmatched customer experience to all of CDW's new and existing customers.
What You will Do:
* Outbound calling to potential and established customers everyday
* Establishing and growing relationships with key account decision makers
* Closing sales and overcoming customer objections
* Positioning CDW and partner solutions as a strategic advantage to our customers' long-term needs
* Provide sales and service to new and existing customers through inbound and outbound calls
* Meet or exceed assigned sales quotas and ensure other performance goals are met
* Sell additional services or products by recognizing opportunities to up-sell solutions
* Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
* Proactively call out to customers when needed for service-related matters
* Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
* Demonstrate ability to close sales and overcome customer objections
* Maintain CDW's values and Philosophies of Success
What We Expect Of You:
Education and/or Experience Qualifications
High School diploma or equivalent
* 1 year of call center experience
* 1 year of sales experience
* Strong interest in sales
* Must be able to work independently and in a team-oriented environment
* Proven ability to multitask and balance multiple priorities in an ever-changing environment
* Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
* Strong organization skills Pay range: $16.35/HR - $17.89/HR depending on experience and skill set. Flat bonus target of $20,000 subject to terms and conditions of plan. Benefits overview: https://cdw.benefit-info.com/
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW Chicago, Illinois, USA Office
625 W Adams St., Chicago, IL, United States, 60661
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