GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
Summary
Region: Must be located in the Philadelphia area
We are seeking a high-performing and strategically minded Account Manager to drive growth, retention, and long-term partnership success within a set of defined accounts. The role blends consultative sales, account management, and client success to ensure healthcare providers adopt, utilize, and expand their use of advanced genetic testing services.
This role is ideal for someone experienced in healthcare sales, clinical genomics, or client success who thrives in complex provider environments and enjoys owning the full lifecycle of customer relationships—from onboarding and education to expansion and retention.
You will serve as the primary relationship owner for the key accounts, working closely with Client Services, Medical Affairs, Billing, and other cross-functional teams. This role reports to the National Sales Director.
The Account Manager is responsible for maximizing value, utilization, retention, and expansion within an established portfolio of strategic accounts.
This role sits at the intersection of growth, experience, and retention:
- Drive new business in existing accounts
- Ensure exceptional client experience
- Identify and execute long-term growth opportunities within these key accounts
- Increase customer adoption, utilization, and loyalty through strategic account planning and relationship management
Territory & Travel
This is a field-based role with an expectation to travel to client in person meetings. Travel may include evenings, weekends, and occasional overnight trips for conferences, meetings, and events.
Job Responsibilities
- Drive assigned account growth by prospecting, developing, and closing new business while expanding relationships with existing accounts [Own a portfolio of strategic accounts, developing and executing account plans while expanding relationships with existing accounts]
- Serve as the primary relationship owner of account management for healthcare providers, including physicians, genetic counselors, and staff.
- Proactively identify risks to customer satisfaction, adoption, or retention and coordinate cross-functional action plans to address them.
- Analyze account utilization trends and customer needs to identify opportunities for expanded testing adoption and revenue growth.
- Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services.
- Coordinate and execute both in-person and virtual client meetings.
- Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues.
- Lead business reviews with key stakeholders to evaluate account performance, identify growth opportunities, and strengthen strategic partnerships.
- Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives.
- Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
- Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients.
- Meet or exceed assigned sales targets, KPIs, and activity metrics.
- Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline.
- Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action.
- Demonstrate accountability and a strong work ethic, with a team-first mentality.
People Manager
No
Education, Experience, and Skills
- Bachelor’s degree required.
- 3+ years of healthcare sales experience or 2+ years as a genetic counselor.
- 5+ years of experience in customer-facing roles such as account management, client success, customer support, or sales.
- Proven ability to solve complex, cross-functional customer challenges.
- Strong relationship development and stakeholder management skills.
- Excellent listening, problem-solving, and communication abilities.
- Experience with Salesforce or similar CRM tools preferred.
- Strong technical aptitude and ability to manage multiple opportunities simultaneously.
- Ability to work independently and manage territory priorities effectively.
- Valid driver’s license required.
Work Environment
This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.
#LI-REMOTE
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.
Here’s what you can expect day to day:
1. Play like a champion (step up, redefine what’s possible, own it)
We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.
We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.
We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.
If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Stock Purchase Plan
- Employee Discounts
- Voluntary benefits
- Programs for parents and parents-to-be
- We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
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