Manage and retain mid-sized customer accounts to drive revenue growth by expanding use of company services, negotiating and renewing agreements, using Salesforce to track activity, collaborating with operations to resolve issues, monitoring market trends, and participating in industry events.
Job Summary & Responsibilities
The Account Manager will be responsible for driving revenue growth by proactively managing and retaining relationships with existing mid-sized customers within an assigned territory. The Account Manager will achieve this by increasing penetration of LRS’s full suite of services, fostering long-term customer loyalty, and negotiating profitable service agreements.
Reports To
Customer Retention Leader
- Maintain and grow existing customer relationships by providing exceptional service and building long-term loyalty.
- Utilize Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
- Effectively communicate LRS’s value proposition and unique selling points to close business and overcome objections.
- Negotiate, update, and renew customer service agreements for account profitability.
- Stay current on market and competitive trends to anticipate customer needs.
- Meet regularly with sales leadership to review activity and opportunities.
- Develop industry and company knowledge for targeted revenue growth.
- Support company pricing initiatives by proactively communicating with customers.
- Respond swiftly to cancellation requests and maintain accurate customer information and contract expiration dates.
- Collaborate with the Operations team to address customer service issues.
- Build relationships by participating in company events and industry networking opportunities.
Minimum Qualifications:
- High school diploma.
- Valid driver’s license.
- Ability to travel as required.
Preferred Qualifications:
- Bachelor’s degree.
- 1 year of experience in account management, sales, or customer service, ideally in the waste or a business services industry.
- Proven history of exceeding sales targets and building strong customer relationships.
- Excellent communication, negotiation, and people skills.
- Proficient in Salesforce or similar CRM platform and MS Office Suite.
- Self-motivated, organized and detail oriented with a strong work ethic.
- Strong analytical and problem-solving skills.
$50k to $60k with uncapped commission
Similar Jobs
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Manage and grow a portfolio of residential customers within a territory by generating new business, building relationships with owners and managers, conducting regular on-site meetings, using CRM tools, applying consultative selling, analyzing data and market trends, and collaborating with cross-functional teams to meet sales goals and deliver excellent customer service.
Fintech • Software • Financial Services
Serve as primary client contact for large institutional clients, managing day-to-day engagement, monitoring client health, resolving escalations, and coordinating cross-functional teams. Perform operational tasks (account setup, reconciliations, month-end lockdowns), support onboarding and transitions, drive platform adoption and growth, and funnel feedback to product and operations. Leverage AI tools to streamline processes and improve service delivery.
Top Skills:
Ai-Enabled ToolingSalesforce
Fintech • Software • Financial Services
Manage and deepen client relationships for large institutional clients, ensuring accurate reporting, operational performance, and service delivery. Oversee client health and delivery metrics, mentor analysts, provide client training, resolve inquiries, drive product adoption, collaborate with sales, and relay client feedback to improve operations and product offerings.
Top Skills:
CwanMS Office
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
