Manages customer accounts and logistics operations, coordinates vendors and suppliers, maintains operational data, supports pricing and carrier procurement, drives retention and new business, and partners with sales teams on customer meetings and proposals. The role requires transportation and logistics account management experience, strong negotiation and closing skills, customer relationship expertise, and a degree in Marketing or Business.
Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team..
Responsibilities:
- Build and maintain strong, long-term relationships with customers through proactive, consistent communication to ensure both day-to-day and strategic needs are met.
- Serve as the primary point of contact for assigned business units and trade lanes, delivering exceptional customer service and account management.
- Plan, manage, and coordinate logistics operations for existing customers, ensuring on-time and cost-effective delivery of goods.
- Schedule and confirm appointments with vendors and suppliers, maintaining seamless coordination across the supply chain.
- Accurately maintain and update customer and operational data within company systems to ensure reliability and transparency.
- Drive customer retention and engagement within assigned accounts by anticipating needs, resolving issues, and identifying growth opportunities.
- Identify, develop, and manage new business relationships in target markets to expand the company’s customer base.
- Collaborate with internal teams to negotiate rates, identify carriers, and procure specialized equipment that meet customer requirements.
- Coordinate and support prospect, sales, and customer meetings in partnership with the VP of Sales/Client Relations
- Participate in rate matrix reviews to maintain profitability, competitiveness, and compliance with market trends.
Requirements
- Proven track record with a strong focus on account management, setting appointments, customer service, presenting and meeting with customers, pricing, proposals through to 'closing the deal'.
- Bilingual in English and Spanish is an asset
- 3-5 years of customer service and account management experience in transportation and logistics field is preferred.
- College or university degree in Marketing or Business-related field is required.
- Strong knowledge and understanding of the sales planning process.
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
- Strong negotiation skills with proven closing ability.
- Ability to function independently with little or no supervision as well as function in a team environment.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
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