Own renewals, expansions, upsells, pricing negotiations, and revenue outcomes across customer accounts. Build a repeatable expansion playbook, partner with Customer Success Managers on account strategy, engage CFOs and finance teams, track account health signals, and develop enough product fluency to discuss implementations and technical questions credibly. Identify at-risk accounts and coordinate retention strategies with leadership.
🔍 What we're looking for
This is Aleph's first Account Manager hire. You'll own the revenue side of our customer relationships -renewals, expansions, upsells- working directly with finance teams who hold vendors to a high standard and can tell the difference between a good pitch and genuine expertise.
You're not walking into a blank slate. We have better-than-benchmark churn and NDR, a CS team that runs deep implementations, and customers who are genuinely happy with the product. What we're missing is someone to formalize the expansion motion, build it into a repeatable playbook, and own it going forward.
That means showing up credibly on two fronts: you can hold a commercial conversation with a CFO, and you can sit in a product implementation review and actually follow along.
This is a remote role open to candidates based anywhere in the US or Canada.
🧑💼 What you'll be doing
- Own the end-to-end renewal process for a portfolio of accounts
- Formalize our expansion playbook and scale it -- identify where growth potential lives, design the motion, execute it yourself
- Partner with CSMs on account strategy; you bring the commercial angle, they bring the implementation depth
- Engage directly with finance teams and economic buyers -- understand their workflows, speak their language, and connect Aleph's value to outcomes they actually care about
- Run pricing conversations and negotiate renewals and expansions with confidence
- Develop enough product fluency to discuss implementation details credibly and handle technical questions without flinching
- Track account health signals: usage trends, AI adoption, seat utilization, QBR context
- Flag at-risk accounts early and work with CSMs and leadership on save strategies
📋 What you bring
- You’re in a commercial role today, likely as a CSM, Account Manager, or Account Executive
- You’ve carried a quota and owned real revenue outcomes, whether through renewals, expansions, new business, or a combination of them
- You have either direct FP&A experience -ideally on a finance team at a software company- OR a high-rigor background in consulting, investment banking, or private equity
- You’re high slope and high ownership, with a track record of growing quickly in demanding environments
- You can go deep with CFOs and FP&A teams and speak their language from genuine understanding
Similar Jobs
Fintech • Software
Owner of renewals, expansions, and upsells for a portfolio of FP&A customers. Build and scale an expansion playbook, run pricing and negotiations, partner with CSMs on account strategy, track account health and flag at-risk customers, and develop product fluency to handle technical questions with finance teams and economic buyers.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads to understand customers’ insurance needs, recommend appropriate Property & Casualty products and coverages, and convert prospects into policyholders. The role includes paid training and licensing, customer consultation, sales closing, brand representation, and remote collaboration. Employees must work a fixed schedule including one weekend day, maintain a compliant home office and wired high-speed internet, and remain in their resident state for at least one year.
Top Skills:
PcWired High-Speed Internet
%20copy.jpg)
Software
Owns the end-to-end Order-to-Cash function, including billing, collections, payment settlements, revenue operations, and reconciliation across SaaS and transaction-based revenue. The role leads process automation, collections strategy, internal controls, tool optimization, cross-functional partnerships, and development of billing and payment operations teams.
Top Skills:
AchAdyenAsc 606ChatgptClaudeExcelSalesforceStripeTsysWorkdayZuora
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
