Manage and grow mid-sized customer accounts within an assigned territory by deepening adoption of services, negotiating and renewing service agreements, retaining customers, using Salesforce to track activity, collaborating with Operations, and meeting revenue and retention goals.
Job Summary & Responsibilities
The Account Manager will be responsible for driving revenue growth by proactively managing and retaining relationships with existing mid-sized customers within an assigned territory. The Account Manager will achieve this by increasing penetration of LRS’s full suite of services, fostering long-term customer loyalty, and negotiating profitable service agreements.
Reports To
Customer Retention Leader
- Maintain and grow existing customer relationships by providing exceptional service and building long-term loyalty.
- Utilize Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
- Effectively communicate LRS’s value proposition and unique selling points to close business and overcome objections.
- Negotiate, update, and renew customer service agreements for account profitability.
- Stay current on market and competitive trends to anticipate customer needs.
- Meet regularly with sales leadership to review activity and opportunities.
- Develop industry and company knowledge for targeted revenue growth.
- Support company pricing initiatives by proactively communicating with customers.
- Respond swiftly to cancellation requests and maintain accurate customer information and contract expiration dates.
- Collaborate with the Operations team to address customer service issues.
- Build relationships by participating in company events and industry networking opportunities.
Minimum Qualifications:
- High school diploma.
- Valid driver’s license.
- Ability to travel as required.
Preferred Qualifications:
- Bachelor’s degree.
- 1 year of experience in account management, sales, or customer service, ideally in the waste or a business services industry.
- Proven history of exceeding sales targets and building strong customer relationships.
- Excellent communication, negotiation, and people skills.
- Proficient in Salesforce or similar CRM platform and MS Office Suite.
- Self-motivated, organized and detail oriented with a strong work ethic.
- Strong analytical and problem-solving skills.
$50k to $60k plus uncapped commission
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With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
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