Account Representative (Remote- West Coast)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Serves as day-to-day contact for customers - supports customer-level questions and requests on enrollment, claims questions, escalated issues, onsite meetings, educational sessions with students; serves as a liaison between Aetna Student Health and the customer.

Responsibilities:

• Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.

• Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.

• Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.

• May support plan administration activities, including installation, open-enrollment, health fairs, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.  Some support activities could require attainment of state licensure to sell Insurance products.

• May assist in constituent training on product and policy questions.

• May take initial calls for direct sales requests and forward requests to appropriate sales staff.

• Assist teams with processing RFP’s, as needed.

• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.

Required Qualifications:

• 3 years of relevant industry experience.

• Outstanding written and oral communication skills.

• Knowledge of Word, PowerPoint, Excel, Salesforce.com.

• Exceptional project management skills, problem solving, and attention to detail.

Preferred Qualifications:

• Exceptional relationship-building skills.

• Demonstrated planning/organizational skills; ability to work on many issues at once and to prioritize work.

• Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables.

Education:

• Bachelor’s degree in business or equivalent work experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.