Account Supervisor (Marketing/Advertising/Creative Agency)

Motion is an integrated marketing agency with a broad range of clients and services. We're independently owned and results-driven, proudly pushing our clients further than they could ever go alone — building multi-channel brand ecosystems that are distinctive, inspiring, and connected at every touchpoint.

Applicants must be legally authorized to work in the United States. We do not provide visa sponsorship.This role is based in Chicago, IL, and follows a hybrid work model, including weekly in-office presence. 

To explore our benefits and Core Values, visit our career page: https://themotionagency.com/careers/

Let's get social: https://www.linkedin.com/company/the-motion-agency/

We are seeking a proactive, strategic and motivated Account Supervisor to join our integrated marketing agency. As a member of our Client Service team, the Account Supervisor will be the primary point of contact for clients, building strong client relationships that foster positive outcomes, long-term partnerships, and, ideally, organic growth. Leading projects from brand strategy and campaign development to content and paid media to website development, this team members plays a vital role, leading a cross-functional team, guiding the client’s initiatives and strategy, and guiding financial growth for their clients.

Responsibilities 

• Manage and oversee the daily work of assigned accounts, ensuring that all projects are executed flawlessly, on time, and within budget. 
• Serve as the liaison and primary contact for the client and agency team for assigned accounts, lead all communications, including guiding, advocating and supporting both sides of the relationship. 
• Lead accounts, communication and projects independently with key oversight from leadership when needed
• Proactively alert the team and address potential hurdles in projects and client relationships, including budget, timeline, resource and expectation management. 
• Develop and manage project briefs, timelines and budgets, ensuring all stakeholders know key information, milestones and deadlines.  
• Learn the clients and brands inside and out (business overview, product or service lines, locations, and the competitive landscape). 
• Serve as a trusted resource and advisor for the client, developing strong relationships and providing strategic guidance aligned to their business and goals, all in a high quality and timely manner.  
• Partner with the strategy, creative, PR, content and production teams to ensure that all projects are executed based on the client's strategic objectives, goals and brand requirements.  
• Review all work prior to delivery to the client, including strategic alignment, proofreading, and checking that all client requirements and/or changes have been addressed.  
• Recognizes and acts on opportunities to support client’s business goals and challenges; upsell new projects and Motion’s other service offerings
• Effectively presents strategic plans, creative concepts and other key agency initiatives to client, including leadership when needed.
• Develop and lead client presentations, including planning sessions, creative presentations, and business reviews. 
• Research, learn and share industry trends and competitive landscape for clients and projects. 
• Oversee financial responsibilities for owned accounts, including estimates, contracts, invoicing, forecasting and profit/loss.
• Demonstrate resourcefulness, sound decision-making, and strong problem-solving capabilities.  
• Maintains a strong understanding of the evolving digital landscape, including how social, content, AI, paid media, search, and emerging technologies work together to help brands grow.
• Participate in new business opportunities when available. 
• Embody Motion’s Core Values. 
• Other duties as assigned.

• Bachelor’s degree in marketing, communication, business, or a related field. 
• 6+ years of experience in account management or client service at a marketing agency. 
• Strong communication, problem-solving and presentation skills, including advocating on behalf of the client and agency, when needed.  
• Ability to lead a cross-functional team in a collaborative environment. 
• Experience managing paid media (digital and traditional) strategy, reporting and optimization is preferred.
• Experience in healthcare, including branding or content creation is a plus.  
• Experience utilizing a project management program like Asana is desirable.

We are an EEOC employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, or age.