Accounts Payable Lead

About Convo Communications LLC

Founded in March 2009, Convo is the world’s largest Deaf-owned company, with hundreds of colleagues serving communities across multiple countries and sign languages. We exist because conversations transform lives. By giving Deaf people direct control over how and when they connect, Convo unlocks access at the moment it’s needed. Reducing the experience deprivation many Deaf individuals face and creating meaningful, everyday impact for Deaf communities and the people around them.

About the role

We are seeking a highly capable Accounts Payable Lead to oversee and optimize the accounts payable function across our U.S. operations. Reporting to the Controller, this role owns and governs the end-to-end AP function, ensuring accurate, timely, and well-controlled vendor payments within a remote, fast-paced environment. This is an individual contributor role with full ownership of the AP function with no direct reports. In a lean environment, this role balances hands-on execution with ownership of the AP function, exercising independent judgment in areas such as invoice coding, approval workflows, exception handling, and process design. The Accounts Payable Lead establishes workflows, enforces controls, and resolves complex issues impacting financial reporting accuracy and operational risk. This role interprets and applies financial policies, ensures compliance with audit and reporting requirements, and owns the AP technology stack, including Bill.com and NetSuite, to maintain data integrity across systems. This role partners closely with Finance and cross-functional teams, requiring strong collaboration, communication, and the ability to influence and strengthen accounts payable processes.

What you'll do

• Accounts Payable Operations
• • Own and manage the full-cycle accounts payable function for U.S. operations
  • Review and approve vendor invoices within established workflows, ensuring accuracy and documentation
  • Ensure timely and accurate vendor payments, including ACH, wires, and electronic payments
  • Maintain vendor records, payment schedules, and compliance documentation
  • Serve as the primary contact for vendor inquiries and resolve any escalations
  • Perform hands-on AP processing while maintaining ownership of decisions, controls, and process integrity
• Financial Data Integrity & ERP Management
• • Determine expense coding and validate invoices prior to ERP posting
  • Verify AP transactions within the ERP system and resolve discrepancies
  • Monitor data flow between Bill.com and NetSuite, ensuring accuracy and completeness
  • Exercise judgment in resolving complex or ambiguous transactions
  • Support month-end close by reconciling AP balances, resolving discrepancies, and ensuring accurate cutoff and reporting
  • Establish and maintain internal controls around vendor setup, approvals, and payment authorization
  • Interpret and apply financial policies and controls to ensure compliance with reporting and audit requirements
  • Operate within approval structures that support segregation of duties and fraud prevention
  • Support internal and external audits by preparing documentation and responding to auditor requests
• Systems & Process Optimization
• • Manage and optimize Bill.com, including workflows and integrations
  • Design, implement, and document AP workflows, approval structures, SOPs, and policies
  • Identify opportunities to improve automation, efficiency, and scalability of AP operations
  • Evaluate and recommend improvements to systems, processes, and financial controls
• Cross-Functional Collaboration
• • Partner with Finance and accounting teams during month-end close
  • Advise business partners on expense coding, documentation, and approval processes
  • Communicate proactively with vendors and internal stakeholders
• Operational Excellence
• • Bring structure and organization to high-volume AP workflows
  • Prioritize competing deadlines and manage multiple priorities effectively
  • Maintain strong attention to detail and accuracy
• AP Technology & Workflow Ownership
• • This role owns the AP technology stack, including Bill.com and NetSuite, ensuring accuracy, control, and integrity across systems:
  • Manage invoice intake, coding, and approval workflows in Bill.com
  • Ensure accurate integration of transactions into NetSuite
  • Validate invoice coding, vendor setup, and approval routing prior to ERP posting
  • Review and reconcile AP transactions within NetSuite
  • Troubleshoot integration or posting discrepancies
  • Support ongoing improvements to AP systems and automation

Qualifications

• 5+ years of experience in Accounts Payable or Accounting
• Experience managing high-volume AP or similar accounting processes
• Experience with Bill.com or similar AP automation platforms
• Experience working within an ERP system (e.g., NetSuite, Oracle, or similar)
• Ability to evaluate, interpret, and reconcile AP transactions within an ERP environment
• Demonstrated ability to exercise independent judgment in resolving AP or accounting issues
• Experience applying financial policies, controls, and procedures
• Strong Excel or Google Sheets skills
• Strong organizational, problem-solving, and multitasking abilities
• Ability to work independently in a remote environment
• Excellent communication and collaboration skills
• Ability to work remotely with reliable internet access

Additional Qualifications

• Experience with NetSuite
• Experience in multi-entity organizations
• Experience improving or implementing AP automation workflows
• Experience designing or enhancing AP processes and controls
• Experience supporting audit processes or financial reporting
• Experience in technology or high-growth environments
• Experience working with Deaf or hard of hearing individuals and/or familiarity with American Sign Language (ASL) preferred

Additional Requirements

• Minimum internet speed of 20 Mbps (upload/download) for remote work
• Occasional travel (<10%)