Ad Operations Manager

Category/Area of Expertise: Retail Media
Job Requisition: 496992
Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Media Partnership (5168352)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
The Ad Operations Manager is a critical part of the team; responsible for the strategic implementation and oversight of ad campaign launches by trafficking and management throughout the campaign lifecycle. This role is centered on working closely with the retailer team to guarantee all external vendor campaigns are launched successfully, and performance goals are met. This includes strategic planning support and oversight of campaign set up, traffic, execution, and management.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities

• Partner with the Account Management team to gather the necessary campaign details for accurate and timely launches, additionally discussing and tracking against the brand's goals & KPIs
• Manage and oversee campaign setup, implementation, and trafficking within CitrusAd and ADUSA platforms (SPA, onsite banners)
• Once campaigns are launched, provide confirmation to the Account Management teams as well as provide proof of launch via campaign screenshots
• Work closely with the Account Management teams to ensure successful delivery of all campaigns by routinely monitoring campaign performance and delivery; escalate potential delivery issues and optimize campaigns to meet performance goals
• Upon campaign completion, generate campaign reports from the platform and validate for accuracy prior to handing off to respective teams to provide to the brand client
• Be a trusted source of data, insight, and context of ADRM campaigns (SPA, onsite banners)

Qualifications

• 4+ years of Ad Operations experience
• 2+ years of managing a team
• Experience with campaign management in a fast-paced environment
• Data-driven and analytical with a strong attention to detail and process
• Proven thought leader in strategic planning and operational efficiencies
• Experience with ecommerce media and search platforms and/or the ability and willingness to learn quickly
• Strong written and verbal communication skills with all levels of internal stakeholders and external client partners
• Working knowledge of retail, ecommerce, and digital industry
• Management experience ideal, as position will oversee onshore and offshore teams

IL/MA/MD/NY Salary Range: $86,320 - $129,480
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.