Coordinate and schedule installation appointments, confirm daily installations, track schedules, manage customer contracts and paperwork, and write up phone sales. Provide payroll and administrative support, handle customer and associate calls, order supplies, file records, and process accounts payable invoices and installation receivables.
Summary:
- Coordinate, prioritize, and schedule installations.
- Use Telemar system to schedule installation appointments.
- Confirm all installation appointments daily.
- Use IBT to track all scheduled installations.
- Use O2C Portal to manage customer contracts and associated paperwork.
- Write up phone sales.
- Other duties as assigned, which may include but are not limited to:
- Act as payroll liaison/Enter time tickets into OTM.
- Assist with Ops Support/Administrative duties including but not limited to ordering supplies, filing, backup when Lead Admin is out.
- Handle incoming customer/associate relations calls.
- Process accounts payable invoices.
- Process receivables (installation checks).
Education/Certification:
- High School diploma or equivalent.
Experience:
- One (1) to two (2) years of experience.
Skills:
- Abilty to handle multiple tasks.
- Strong communication and customer service skills.
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
