Advisory Solutions Architect, MSP (New Product Intro)

Help shape how Rubrik partners with leading service providers to deliver cyber resilience at scale. The New Product Introduction (NPI) & Service Creation Solution Architect is a new function in the MSP Solution Architecture Team. You will design, package and enable new managed service offerings built on Rubrik's data protection, cyber resilience and recovery portfolio, and turn them into repeatable programs that MSPs, MSSPs and cloud providers can adopt at scale. 
You own the technical service blueprint from concept through launch. You also support strategic presales into large global MSPs and work hand in hand with Sales, Product and Engineering, Marketing and Competitive Intelligence teams. The role reports to the Global Director, MSP Solution Architects, is highly partner-facing, and requires significant travel.

Why You'll Love This Role:

• Build something new: This is a founding role in a new function. You will create the offerings, programs and playbooks from the ground up, then see them launched, adopted and sold by real partners.
• Make a visible difference: The services you design help service providers protect and recover their customers' data when ransomware and cyber attacks strike.
• Influence and autonomy: You will work directly with senior leaders across Sales, Product, Engineering and Marketing and with executives at leading service providers, with the freedom to take your own ideas from concept to launch.
• Build with AI every day: Work in an environment where building with Claude and Claude Code is encouraged and expected, and shape how the team uses AI to move faster.

Key Responsibilities:

Service Creation & Partner Workshops

• Define and prioritize new service offerings (managed backup, DRaaS, cyber recovery, SaaS backup, ransomware readiness) with Product Management and translate roadmaps into service blueprints and scalable reference architectures covering SLAs, tiers, security, compliance and sovereignty.

• Own and run a repeatable partner service co-creation workshop program, from joint scoping through launch, owning post-workshop outcomes so each partner moves to a defined, launched and sold service, and tracking partner satisfaction and conversion to launched services.
• Build and maintain a service adoption tracker with analytics on partner adoption, workshop-to-launch conversion and service results, and use it to continuously improve the program with new templates, feedback surveys and facilitation tooling, in partnership with Sales and Product leadership.

• Enhance existing partner planning tools with standard sizing guidelines, configuration patterns and partner business-case templates (financial, ROI/TCO, pricing) that turn a design into a priced service.

Presales & Partner Engagement

• Support strategic opportunities that depend on new services: discovery, requirements capture (RPO/RTO, sovereignty, compliance) and high-level solution design.
• Lead hands-on workshops and demos to validate architectures against partner and customer environments.
• Maintain a trusted cadence with strategic MSP partners, track commitments to closure, and keep engagement activity visible to leadership.

Enablement, Content & Product-to-Field Bridge

• Create delivery playbooks, runbooks, service descriptions, onboarding methodologies, training assets and webinars so partner delivery is high-quality and repeatable.
• Represent MSP readiness in NPI launches and own roadmap visibility for partners and the SA team, ensuring partners and the field are ready to sell and operate new capabilities at launch, and continuously improve the Claude skill that turns the product roadmap into tailored feature adoption recommendations for MSP partner account teams, refining it every release cycle based on partner feedback and adoption results.
• Own the MSP content strategy and thought leadership (blogs, webinars, newsletter, partner portal, video) and run recurring programs on a dependable cadence with clear KPIs.

AI-Enabled Building

• AI is central to this role. You must be a builder with excellent hands-on Claude, Claude Code and Cowork experience, and a track record of turning your work into repeatable assets: skills, automations and tools that others on the team use.
• Build and maintain a library of Claude skills and rapid prototypes for MSP work, such as partner prep, partner collateral, roadmap summaries, and sizing and pricing calculators, connected to enterprise systems and run on a schedule.
• Make AI output trustworthy and scalable: use grounding and review gates so content is safe for partners, follow AI governance and data-handling rules, and teach the team through live builds.

Required Qualifications:

• 10+ years as a Solutions Architect, Services Architect or Senior Consultant in data protection, storage or cloud infrastructure vendors, MSPs or integrators.
• Deep experience designing complex backup, recovery and cyber resilience solutions, with strong virtualization and hyperscaler (AWS, Azure, GCP) background. Rubrik platform depth is expected, or achievable through certification within 90 days.
• Proven track record creating standardized managed services (SLAs, catalogs, runbooks), with at least one taken from design through launch and adoption, and a solid grasp of backup security and compliance principles.
• Excellent communication from C-suite to individual contributors, with strong workshop facilitation, whiteboarding and writing skills.

Preferred Qualifications:

• Background as a solutions architect at an MSP or MSSP, or at a data protection and cyber resilience vendor that serves them, with deep knowledge of cyber resilience service offerings.
• Has been on the other side of the table: a technical architecture role at a service provider, with end-to-end experience of how services are defined, built, operated and managed. Candidates with this full experience are strongly preferred.
• Hands-on infrastructure operations (storage, networking, identity), ITSM and SIEM/SOAR familiarity, and ransomware recovery and cyber-resilient architecture experience.
• Relevant certifications: data protection vendor, cloud architect, security (CISSP, CISM, CCSK).

Key Competencies:

• Service and architecture mindset: Designs repeatable, catalog-ready offerings with clear SLAs, and measures success by whether partners launch and sell them.
• Cross-functional influence and partner trust: Works hand in hand with Sales, Product and Engineering, Marketing and Competitive teams, and earns partners' trust as an extension of their team.
• Self-starter and builder: Brings fresh perspectives and new ideas and drives them from conception to execution without waiting for direction. Builds tools, skills and automations that make work repeatable, and shares them with the team.
• Organized, relentless execution: Plans the work, juggles multiple workstreams, and drives each one to completion with disciplined follow-through and a dependable cadence. Closes every loop.
• Communication at every level: Communicates clearly and credibly from the C-suite to individual contributors, with a bias for action and the hustle to get things done.

Travel Expectations:

• Travel is expected to be high, including regular partner workshops, customer meetings and company events.

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