Owns customer relationships from onboarding through adoption, expansion, and renewal. Maps workflows and data, identifies high-value AI opportunities, translates needs into implementation requirements, partners with product and engineering on deployments, leads rollout and adoption, tracks customer value, and develops repeatable customer success and deployment playbooks.
About Elm AI
The role
What you’ll do
What we’re looking for
Working style
Why join
Elm AI builds AI agents for sourcing, compliance and supplier operations. Our software is live with major consumer brands, helping teams manage audit reviews, corrective actions, documents and supplier follow-through across thousands of factories.
We’re hiring an AI Deployment Strategist to own customer relationships from onboarding through adoption, expansion and renewal. You’ll work with customers across supply chain, sourcing, procurement and compliance to understand their processes, identify where AI can deliver measurable value, and partner with product and engineering to deploy it.
- Map customer workflows, SOPs, data sources and manual processes; identify high-ROI opportunities for AI.
- Translate customer needs into clear implementation requirements and work with product and engineering to deliver them.
- Lead rollout and adoption across operators, program managers, executives and cross-functional teams.
- Use customer data and usage patterns to track value, recommend improvements and identify expansion opportunities.
- Build repeatable playbooks for onboarding, workflow discovery, deployment and customer success as Elm grows.
- 3–7 years in customer success, consulting, implementation, solutions, product, operations or a related customer-facing role.
- Experience with technical or enterprise software and a strong interest in practical AI deployment.
- Ability to diagnose complex workflows, define success metrics and communicate clearly with both operators and executives.
- Strong program management, data fluency and follow-through.
- Ownership and curiosity: you’re comfortable with ambiguity, getting into the details and building a playbook as you go.
- Interest in supply chains, sourcing, manufacturing, compliance, logistics, procurement or supplier operations.
Helpful, but not required: supply-chain or responsible-sourcing experience; early-stage startup experience; solutions engineering or forward-deployed work; familiarity with APIs, data models, integrations or AI agents; experience with global teams or AI-native products.
This is a hybrid role based in the United States, with meaningful overlap with U.S. Eastern Time and flexibility for customers across Europe and Asia. We offer competitive compensation, benchmarked to your role, experience and regional market.
- High ownership and direct work with founders, customers, product and engineering.
- Major global customers, several years of runway and backing from top investors.
- Room to grow into customer success, solutions, implementation or go-to-market leadership.
- Competitive compensation, a learning and development budget, generous AI and tooling budgets, and a personal spend card for experimentation and education.
- A team that values thoughtful execution, customer outcomes and sustainable work.
Similar Jobs
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Lead and scale software engineering teams building SaaS platforms. Set technical strategy, ensure best practices (architecture, CI/CD, security), drive delivery and KPIs, partner with Product and cross-functional leaders, and develop engineering talent while introducing AI/data capabilities to improve platform scalability, reliability, and business outcomes.
Top Skills:
Ai/MlAutomationCi/CdCloud PlatformsData PlatformsDevOpsSaaSSecure Development
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Perform building inspections for fire/life safety and fire protection systems across commercial, industrial, residential, and hospitality buildings. Read and interpret codes, plans, and specifications; identify, record, and report code violations; communicate with owners/managers; verify corrective actions; maintain current knowledge of codes and standards; attend training; follow UL Code of Conduct and security practices; travel as required.
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Lead tax compliance engagements for technology-industry clients, including preparing and reviewing returns, conducting tax research, developing tax strategies, and advising on complex federal and multistate tax matters. Manage and mentor tax professionals, oversee deadlines and budgets, and build strong client relationships through proactive communication and timely service.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
