AI Knowledge Engineer

Job Description:

The AI Knowledge Engineer plays a foundational role in enabling scalable AI capabilities by structuring, organizing, governing, and maintaining the knowledge assets that power AI retrieval and downstream applications. This role ensures institutional knowledge is preserved, optimized, and accessible in ways that improve the performance, consistency, and reliability of AI-driven outputs across skills, connectors, agents, and applications.
Build & Maintain the AI Knowledge Foundation
Create and sustain a centralized, reliable, and reusable knowledge base that supports enterprise AI capabilities.

• Audit and consolidate knowledge assets across the organization to improve accessibility and reduce fragmentation

• Capture institutional and tribal knowledge, especially during transition, integration, or organizational change

• Structure content so it can be effectively consumed by AI-powered experiences and retrieval workflows

Define Taxonomy, Classification & Content Standards
Establish governance and content architecture standards that improve consistency, searchability, and long-term maintainability.

• Define and maintain common taxonomy and classification standards

• Develop scalable documentation patterns and reusable knowledge artifacts

• Ensure content is clean, structured, and aligned to organizational knowledge standards

Optimize Knowledge for Retrieval & AI Enablement
Ensure knowledge assets are prepared and maintained in a way that improves retrieval quality and downstream AI performance.

• Optimize content for search, retrieval, and AI use cases

• Partner with stakeholders and champions to keep knowledge current, relevant, and aligned to deployed use cases

• Continuously improve knowledge quality, accessibility, and governance processes

Requirements:

• Bachelor's degree in Knowledge Management, Information Science, Library Science, Communications, Business, Information Systems, or a related field, or equivalent work experience

• 5–8 years of progressive experience in knowledge management, content architecture, documentation, taxonomy design, or related disciplines.

• Candidates should demonstrate strong ability to structure content for search, retrieval, or AI-supported workflows, along with excellent attention to detail and strong quality orientation.

• Experience capturing institutional knowledge, developing reusable documentation, and partnering with business stakeholders is important.

• Familiarity with AI ecosystems and the role knowledge plays in enabling skills, connectors, agents, and applications is strongly preferred.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.