Develops and supports automation solutions integrating CNC machine tools, robotics, and software. Responsibilities include creating training materials, training dealers and customers, providing technical support, troubleshooting mechanical and automation issues at customer sites, liaising with manufacturing, maintaining support documentation, and reporting technical metrics. Requires extensive machine-tool experience, FANUC controls, milling and turning programming, CAD/CAM, CNC operation, macro programming, and PLC fundamentals.
Company Description
For over 50 years, DN Solutions has built machine tools that shape the world around us, including the cars we drive, the planes we fly, and the medical devices that save lives. We develop smart machines and customized solutions that advance these essential industries.
Are you looking to make a large impact in an evolving company?
We need your help. Apply to join our dynamic and global team that is modernizing the manufacturing industry
Job Description
DN Solutions is expanding its capabilities in automation, digital manufacturing, and turnkey system integration. We are seeking an Automation & Software Engineer to help develop and deploy advanced manufacturing solutions that integrate CNC machine tools, robotics, and software systems. This role is ideal for someone who enjoys working across disciplines and taking ownership of complex, real-world engineering challenges.
Job Responsibilities
- Serve as the Application engineer for automation unit that is installed with DN machines, including both DN and third-party systems (e.g., Linear Pallet Systems, Gantry Loaders).
- Training Material Generation: Develop practical, step-by-step training materials and documentation with a heavy focus on "how-to" execution.
- Dealer & Customer Training: Conduct technical training sessions for both dealers and end-user customers.
- Customer Support: Provide comprehensive technical support via phone and email. Proactively author and publish new technical documents when existing reference materials are unavailable.
- Field Support & Troubleshooting: Travel to customer sites as required to diagnose, troubleshoot, and resolve complex mechanical and automation issues.
- Factory Liaison: Communicate with the manufacturing factory to report technical issues and request detailed technical specifications or data when necessary.
- Documentation & Reporting: Maintain accurate records of all job-related events, including technical support logs, field issues, and system improvements. Submit a monthly summary report tracking key metrics (case volume, case status, etc.).
- Skill Development: Continuously and proactively develop the necessary skills to support emerging technologies.
Job Requirements
- Industry Experience: 5 to 10 years of professional experience in the machine tool (cutting) industry.
- CNC Controls: Proficiency with FANUC controls (experience with SIEMENS is a strong plus).
- NC Programming: Strong programming background in both Milling and Turning applications.
- CAD/CAM: Proficiency in at least one industry-standard CAD/CAM software.
- Machine Operation: Hands-on capability to set up and run CNC machines (managing tool offsets, work offsets, fixture installation, etc.).
- Macro Programming: Deep understanding of macro programming, including system and macro variables.
- PLC Foundations: At least a baseline understanding of PLCs (e.g., utilizing PLCs for alarm troubleshooting and diagnostics).
Preferred Experience
- Experience with Linear Pallet Systems (LPS) or machines utilizing Gantry Loaders.
- Hands-on operational experience with DN Solutions (Doosan) machinery.
Company Benefits
We offer competitive pay based on experience.
- 401(k)
- Health, Vision, and Dental Insurance
- Life Insurance and Short-Term Disability
- Paid Time-Off including vacation, sick time, and Holidays.
- Employee Referral Program
Our success is driven by our team of talented, dedicated individuals working closely together to meet or exceed customer expectations. Take the next step in your career and become part of our fast-growing company.
DN Solutions America is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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