Supports healthcare applications through training, workflow analysis, data collection, testing, deployment, documentation, and user support. Serves as a liaison between IT and operations to align system design with clinical and operational processes. Ensures application builds support organizational goals and comply with HIPAA and Meaningful Use requirements.
Summary
Job Description:
Baptist Health is looking for an Application Support Analyst - Intermediate to join our team in Louisville!
Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, testing, training and at the elbow and phone support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use.
Qualifications:
- Minimum of a Bachelor’s degree and one year job-related experience, or two years’ direct healthcare experience in lieu of a degree.
- Appropriate certification or licensure (if applicable) required.
Similar Jobs
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Own the roadmap for Headway’s go-to-market systems, automating provider acquisition and consolidating fragmented sales and marketing tools. Partner with sales, marketing, and engineering to improve growth efficiency through AI, automation, revenue feeds, audiences, attribution, data enrichment, and campaign management. Unite cross-functional teams around a shared vision, identify process bottlenecks, and determine when automation, staffing, or incentive changes are needed.
Top Skills:
AIAttributionAutomationCampaign ManagementConversion TrackingData EnrichmentMarketing AutomationRevenue Feeds
Insurance • Financial Services
Handles inbound cancellation calls and outbound lapse-recovery contacts for life insurance policyholders. The representative assesses customer needs, explains policy options, recommends coverage or payment solutions, documents interactions, maintains product knowledge, and meets contact-center KPIs for retention, call quality, resolution, attendance, and productivity. This is a remote, part-time Monday–Friday role requiring strong communication, customer service, and problem-solving skills.
Top Skills:
ExcelMicrosoft OutlookMicrosoft Word
Insurance • Financial Services
Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.
Top Skills:
ExcelMicrosoft OutlookMicrosoft Word
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory


