Lead troubleshooting and resolution of complex application issues, manage incident and problem processes, document solutions, identify root causes, and collaborate with customers and internal teams. Maintain knowledge bases and troubleshooting guides, mentor support staff, contribute to continuous improvement, support AI-related projects, and validate software features before release. Requires application support experience, SQL expertise, software debugging skills, and knowledge of software architectures and performance, security, and compatibility issues.
Application Support Analyst
Empowering Clients with System Support
re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.
Why people love working here:
- Focus on personal and career development.
- Competitive salary, benefits, and other forms of compensation.
- Fresh approaches to using familiar skill sets and areas of expertise.
- Caring, capable leaders.
- Thriving culture powered by hybrid and remote team members.
- Our vision: Provide powerful solutions that help our non-profit clients improve the world.
- Our core values: Initiative, Collaboration, Reliability and Stewardship.
This role: A day and week in the life…
- Lead troubleshooting of complex application issues ensuring timely resolution while providing mentorship and best practices within the team to enhance support efficiency.
- Drive incident and problem resolution processes, document actions, escalate unresolved issues, and identify root causes to implement long-term solutions.
- Collaborate effectively with internal teams and customers sharing insights on technical issues and their solutions.
- Maintain and update support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement initiatives.
- Support projects and testing initiatives, including managing AI-related projects and validating new software features before release.
This role: You will be successful in this role if you…
- Earned a bachelor’s degree in business, information systems, or related field.
- Have 5+ years of experience in an application support, technical support, or a related role including 2+ years of SQL experience.
- Experience troubleshooting and resolving complex software issues as well as diagnosing software applications and systems.
- Expertise working with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues.
- Strong familiarity with data modification commands, can understand and write intermediate SQL and queries.
Compensation
$60,000 - $80,000 USD Annually
This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.
Benefits
- 20 days of PTO + 11 paid holidays
- Medical, Dental, Vision, Life/AD&D, and Disability Insurance
- Pet Insurance Discount
- 401(K) Retirement Plan with company contribution
- Collaborative, high-energy work environment
- Hybrid/Remote first workplace
Your interest is safe with us!
We will not share your name or information with anyone without your consent.
Applicant Privacy Policy
Click here to apply or forward link to a friend.
Similar Jobs
Healthtech
Provide application support, training, testing, and integration for healthcare IT systems. Act as liaison between IT and operations, analyze workflows, develop training materials, triage support calls, participate in deployments, upgrades, disaster recovery, and maintain documentation.
Top Skills:
Learning Management System
Information Technology • Professional Services • Software • Consulting
Maintain, optimize, and support client package-based applications (e.g., SAP/Oracle). Customize core modules, contribute to technical and business blueprints, perform unit and integration testing, deliver end-user training, and support vendor management and solution design.
Top Skills:
OraclePackage ConfigurationSAP
eCommerce • Information Technology • Retail • Industrial
Lead development of scalable search-platform software focused on product-catalog relevance. Design lexical and semantic retrieval, hybrid ranking, reranking, and learning-to-rank systems; evaluate quality through offline metrics and online experiments. Partner with Data Science, Product, Analytics, and Architecture teams on embeddings, relevance measurement, and technical solutions. Maintain production systems, resolve issues, mentor engineers, conduct code reviews, and promote continuous delivery and engineering best practices.
Top Skills:
AgileApproximate Nearest Neighbor (Ann) IndexingBm25CachingDevOpsDistributed SystemsEmbeddingsHybrid RetrievalIndexingJavaLearning-To-RankPythonQuery RoutingReplicationRerankingScrumSemantic SearchShardingTf-IdfVector Search
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
