Provides DoD-wide application and systems support, including user account administration, troubleshooting, ticket management, escalation, migrations, documentation, and coordination with government and higher-tier administrators. Supports contract-writing and business applications, maintains SOPs and knowledge bases, tracks support metrics, and identifies recurring workflow issues. Requires U.S. citizenship, Secret clearance eligibility or higher, and at least five years of relevant experience.
**CONTINGENT UPON CONTRACT AWARD**Overview:
Description:
Required Qualifications:
Preferred Qualifications:
Education / Experience:
Job Title: Application Support Specialist / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.
Primary Responsibilities:
- Implement, administer, modify, and troubleshoot user application accounts for -supported systems.
- Provide organizational-administrator support for contract writing and other business applications as assigned.
- Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.
- Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.
- Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.
- Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.
- Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.
- Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.
- Participate as an application SME in recurring or ad-hoc meetings when required.
Required Qualifications:
- U.S. Citizenship.
- Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment.
- Experience using trouble-ticket systems and coordinating escalation to higher support tiers.
- Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- Hands-on experience with SPS/PD2 and/or ECWM.
- Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM.
- DoD contracting or acquisition-system support experience.
- Previous DISA support experience.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
- High school diploma and at least 5 years of relevant experience.
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