Assistant Supervisor (Art)

The Production departments create personalized gifts for our customers. The Assistant Supervisor supports the Department Supervisor in overseeing daily operations within a fast-paced production warehouse environment, helping ensure products are completed consistently, efficiently, and according to established quality and customer service standards.

This role provides hands-on leadership to production staff, monitors workflow and department performance, supports training and staffing needs, and helps maintain a safe, productive, and positive work environment.

• Monitor daily department efficiency using reports, calculations, administrative data, and production tracking information
• Monitor order backlog and workflow throughout the shift, with particular attention to express and priority orders
• Inspect and distribute picked materials to production lines and personnel
• Guide and assist POCs and production staff to meet required productivity and output levels
• Support the Department Supervisor in coordinating daily workflow, staffing, and production priorities
• Assist with training new and existing team members and making staffing adjustments as needed
• Operate department-specific production equipment as required
• Ensure equipment settings are accurate and appropriate for current production needs
• Perform routine equipment maintenance and assist the production team with diagnosing and resolving basic equipment issues
• Identify and report safety concerns, policy violations, quality issues, and operational concerns to the Department Supervisor
• Provide recommendations to improve productivity, workflow, and department efficiency when appropriate
• Help maintain a clean, organized, and safe production environment
• Promote teamwork, positive morale, accountability, and high-performance expectations
• Demonstrate strong attendance, punctuality, and reliability while reinforcing these expectations within the team
• Perform additional department-specific duties as assigned by the Supervisor

• Strong training and facilitation skills
• Excellent interpersonal, communication, and active listening skills, including strong verbal expression and comprehension
• Ability to provide direction and support to production staff
• Ability to delegate, prioritize, and multitask effectively in a fast-paced environment
• Understanding of production lines, workflow, and equipment capacities
• Ability to identify opportunities and recommend improvements to productivity and efficiency
• Proficiency with Windows-based computer applications
• Strong organizational skills and ability to maintain a clean and orderly work environment
• Energetic and motivating approach to supporting team performance
• Demonstrates initiative and a willingness to learn and grow with the company
• English reading and speaking proficiency required
• Bilingual English/Spanish preferred

• High school diploma, GED, or equivalent required
• Minimum of 1 year of related experience and/or training, or an equivalent combination of education and experience

• Ability to sit and/or stand for 8+ hours
• Strong attendance, punctuality, and reliability required
• Flexibility to accommodate schedule changes during peak periods

Additional duties, responsibilities, and skills may be required based on individual department needs.

The expected hourly pay range for this position is $19.00 to $25.00 per hour. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.