Associate Account Manager, Enterprise

About Grubhub

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

About The Opportunity 

The Associate Account Manager role is the main point of contact for Grubhub Enterprise Marketplace franchise group accounts. You will be tasked with developing successful client partnerships by overseeing experiences and expectations while building the value of Grubhub and its affiliate sites. 

Your goals will focus on launch, retention, account maintenance, and revenue generation of franchised accounts. Working with internal stakeholders, you will be responsible for coordinating across multiple internal teams to help ensure a successful launch. Post-launch, you will be communicating with clients on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account. 

This role requires the keen ability to assess, triage, diagnose and prescribe solutions to support our restaurant partners in a variety of ad hoc scenarios. You are expected to work both as a collaborative team member and an autonomous and independently critical thinker when the situation calls.  

• Serve as day to day point of contact for Franchisees and Franchise groups

• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features

• Have ownership on accurate account information and pipeline in Salesforce

• Collaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetings

• Participate in weekly client calls with the Account Manager

• Execute individual and regional marketing campaigns for Franchise Partners

• Increase revenue across book of business and reduce cancellations/attritions

• Manage external restaurant trainings and operational efficiencies

• Monitor market closures: special events, holidays, natural disaster notifications

• Follow-up on inbound requests from clients or the Grubhub Care Team

• Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise Partners

• Bachelor’s Degree preferred or highschool diploma/GED 

• Must be in the Chicago area

• 1-2 Years in Account Management, Sales, or experience working with large clients

• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar and JIRA a plus

• Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions 

• Coach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skills

• Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences 

• Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time

• Confident making outbound dials on the phone

• Passion for working in a fast-paced, evolving environment

• Experience working with or selling to restaurant owners a plus

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

Illinois: $44,800- $56,000 ( $56,000- $70,000 OTE)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.