Supports implementation, training, product demonstrations, clinical education, and go-live case coverage for surgical technology products. Troubleshoots products, supports customer trials and trade shows, gathers customer feedback, tracks KPIs, and assists sales and marketing initiatives. The role requires comfort in operating-room environments, strong relationship-building, and travel approximately 80% of the time.
Work Flexibility: Remote
Travel Percentage: 80%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
*The position is remote, but the candidate will need to be located in the Eastern Time Zone to support business needs.
The Associate Implementation Specialist will be responsible for assisting in the training and implementation of products within Surgical Technologies' digital portfolio. Additionally, they will serve as the clinical product expert responsible for developing greater customer depth in both product and clinical understanding. This role will also assist, when needed, our marketing partners to support trade shows.
What you will do:
- Provide product demonstration and clinical education to new or upgrade customers
- Support nurses, surgical technicians, and surgeons with case coverage during go-live
- Demonstrate solid understanding of ST’s digital product portfolio to apply product and clinical knowledge to troubleshoot and problem-solve.
- Understand the various reasons (variables) why customers buy the product or service
- Ability to connect with new people every week, moving from customer to customer
- Availability to support customer trials or product demonstrations
- Support internal marketing partners with trade shows, education collateral, etc.
- Understand society (AORN and ACOG) best practices in relation to sponge counting and quantitative blood loss
- Knows our competitors' strengths/weaknesses
- Describes the offerings of ST's additional product line and their primary features.
- Identifies critical customer needs and preferences.
- Provides Customer Success Manager and Sales Rep with a recap and feedback of the training and go-live
- Provides customer feedback to marketing leadership
- Travel 80% of the time
Brand Stewardship
- Understands what a core competence is; knows the core competencies of the company as specified by the board.
- Understands the meaning of a core competence, of a strategic asset, and how they connect to customer perceptions of the brand.
- Understands the meaning of a product or portfolio, approaches to brand structure, and their strategic implications.
Sales Training
- Available to support sales training initiatives and programs throughout the year.
- Supports the on-label use and promotion of all products.
Pricing
- Understands different contract offerings and how that impacts the customer (Subscription, PPA, Cash)
Communication Strategy
- Understands the various types of communications objectives and channels.
- Identifies the various types and formats of communication that are commonly used outside of the organization.
Marketing Channel
- Understands the different channel strategies and associated business implications.
Customer Satisfaction
- Understands and educates sales on the customer complaint process.
- Tracks existing KPIs and reports back to the organization.
- Understands customer satisfaction inputs.
- Shares basic customer satisfaction input trends with the sales force.
What you need (Required):
- Bachelor’s degree required
- Must be comfortable in an operating room (OR) environment
- Ability to travel 80% (3 weeks per month)
Preferred:
- Previous experience working in an operating room (OR) setting
- Strong time management skills
- Ability to build effective relationships both internally and externally
United States of America Pay Ranges:
- USN: $59,900 - $83,300 USD Annual
- US5: $62,900 - $87,500 USD Annual
- US10: $65,900 - $91,600 USD Annual
- Puerto Rico: $64,400 - $94,400 USD Annual
- US15: $68,900 - $95,800 USD Annual
- US20: $71,900 - $100,000 USD Annual
- US30: $77,900 - $108,300 USD Annual
Travel Percentage: 80%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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