Associate Cloud Engineer

Join a great place to work with MissionSquare, a financial services corporation with approximately $79 billion in assets under management and administration and over 600 employees. Founded in 1972, MissionSquare is dedicated to the retirement needs of public sector employees. We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 2 million participant accounts. We strive to make the administration of retirement programs as easy and cost-effective as possible. We have an extraordinary talent base and invite you to consider joining MissionSquare.

The Associate Cloud Engineer supports the implementation, maintenance, and optimization of cloud infrastructure and SaaS platforms across Microsoft 365, Azure, and AWS environments. This role contributes to system reliability, security, and performance while collaborating with engineering teams to deliver scalable and efficient technology solutions.

Essential Functions for this role include:

• Provide operational support for enterprise cloud platforms, including user provisioning, role-based access, and configuration management
• Support administration of cloud infrastructure across Microsoft 365, Azure, and AWS environments
• Troubleshoot and resolve technical, security, and operational issues in cloud and hybrid environments
• Provide Tier 2 and Tier 3 support to the Service Desk and assist business users with technical issues
• Monitor system performance and availability, identifying risks and escalating issues as needed
• Collaborate with engineers and architects to improve system performance, scalability, and reliability
• Assist in implementing process improvements to enhance operational efficiency and system stability
• Document system configurations, processes, and troubleshooting procedures
• Maintain compliance with security and governance standards
• Performs other duties as assigned

If you have the following skills, we encourage you to apply:

• High school diploma or equivalent required; Bachelor’s degree in Information Technology, Engineering, or related field preferred
• One to three years of experience supporting cloud or infrastructure environments
• Knowledge of cloud platforms, including Microsoft 365, Azure, or AWS
• Understanding of SaaS and IaaS service models
• Knowledge of Windows systems administration
• Understanding of network fundamentals and troubleshooting techniques
• Knowledge of identity and access management, including SSO
• Experience troubleshooting technical and operational issues in cloud environments
• Ability to prioritize tasks and manage multiple issues simultaneously
• Ability to collaborate effectively with technical and non-technical stakeholders
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills

 To benefit your career and support your wellbeing, we offer:

• Competitive Total Rewards package, including base pay, incentive programs, benefits, and a 401(k) plan with matching contributions

• Flexible and hybrid work schedules to support work-life balance

• Tuition reimbursement to support continued education

• Professional and career development opportunities, including courses and certifications

• Comprehensive wellness programs promoting physical, mental, and emotional health

• Volunteerism initiatives to encourage community engagement

Click here to learn more about MissionSquare’s benefits.

Equal Employment Opportunity

As a company, MissionSquare is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.