Associate, ESM Operations Support Center

Associate, ESM Operations Support Center
The Enterprise Supplier Management Operations (ESM Ops) team is seeking a highly skilled communicator to educate our customers, Capital One associates and external vendors, on Capital One's Procure-to-Pay (P2P) process in Coupa. This individual will assist with troubleshooting customer issues with a focus on process improvements to create a more intuitive P2P customer experience.
The ideal candidate will be detail oriented, have excellent problem solving and communication skills, combined with a passion for servicing customers and resolving complicated issues. Associates must be able to work autonomously and with other COF associates when resolving and researching various issues/requests. Successful associates are self-motivated, possess strong decision making ability, and are comfortable researching and solving problems across multiple areas and systems.
Responsibilities:

• Interact across different communication channels and systems to resolve customer issues
• Identify and research root causes of customer pain points to help develop process improvements
• Manage customer inquiries, with a focus on providing timely responses
• Communicate clearly, concisely, and effectively to internal and external customers, as well as intra-team
• Self prioritize the management of customer inquiries and project work on a daily basis

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• At least 2 years of customer service experience

Preferred Qualifications:

• Associate's degree or Bachelor's degree
• At least 1 year of experience in Google Suite
• At least 1 year of procurement experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $81,700 - $93,300 for Associate, Supply Chain
Richmond, VA: $74,200 - $84,700 for Associate, Supply Chain
Riverwoods, IL: $74,200 - $84,700 for Associate, Supply Chain
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).