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Supports customer-facing enterprise data center infrastructure deployments, including hardware installation, storage and SAN configuration, server and switch connectivity, documentation, cutovers, knowledge transfer, and issue resolution. Collaborates with project managers, architects, account teams, and customers to deliver infrastructure projects, upgrades, and system moves. The role requires hands-on technical execution, customer communication, continuous learning, occasional after-hours work, and travel to client engagements.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
AHEAD is seeking an Associate Technical Consultant to join the Storage Delivery Practice and support the implementation and operation of enterprise data center infrastructure. This customer-facing role helps translate business and technical requirements into practical solutions and contributes to delivery activities from planning and preparation through implementation and knowledge transfer.
The ideal candidate is detail-oriented, accountable, solutions-focused, and comfortable collaborating with customers and internal teams. Travel is required to support data center deployment projects.
This opportunity is ideal for a hands-on storage and server professional who can support enterprise deployments while building trusted relationships with customers, project teams, and internal stakeholders.
Key Responsibilities:
- Install data center hardware, including racking, stacking, and cabling, to support enterprise requirements for performance, availability, recoverability, scalability, and operational simplicity.
- Apply basic configurations to physical infrastructure, including PowerMax, PowerFlex, PowerEdge servers, Cisco switches, Pure FlashArray, FlashBlade, and related platforms.
- Configure and deploy SAN infrastructure, including Cisco and Brocade Fibre Channel switching.
- Create and maintain technical documentation, including solution designs, implementation plans, operating procedures, and knowledge-transfer materials.
- Serve as a supporting technical point of contact during delivery engagements, status meetings, cutovers, and escalation events.
- Collaborate with project managers, architects, account teams, and customer stakeholders to align scope, timelines, and technical outcomes.
- Support post-implementation knowledge transfer, issue review, and recommendations for continuous improvement.
- Support delivery consistency, technical quality, and customer satisfaction while learning from senior team members and mentors.
- Stay current on storage, cloud, and infrastructure trends and contribute practical ideas to improving delivery methods and client environments.
Required Qualifications:
- Hands-on experience supporting enterprise infrastructure delivery, preferably in consulting, professional services, or complex customer environments.
- Ability to diagnose and resolve connectivity issues across systems, hosts, switches, and related infrastructure.
- Strong written, verbal, and technical documentation skills.
- Ability to manage competing priorities and work effectively in client-facing delivery environments.
- Working knowledge of Linux, Unix, and Windows operating systems.
- Familiarity with automation and orchestration concepts, with experience using one or more tools such as Python, Bash, PowerShell, JavaScript, Ansible, Terraform, or Jenkins.
Success Profile:
- Owns assigned technical tasks and contributes as a reliable member of the Storage Delivery team.
- Delivers high-quality work with strong attention to execution, risk awareness, and customer outcomes.
- Builds credibility with customer teams and internal delivery, architecture, and sales stakeholders.
- Balances hands-on technical execution with customer service, clear communication, and business awareness.
- Demonstrates a growth mindset and a commitment to continually developing technical skills, capabilities, and knowledge.
- Commits to obtaining storage certifications that are relevant to the practice and support both individual development and practice success.
- Demonstrates a strong desire to grow professionally, advance their technical career, and contribute to the success of the practice.
Work Environment:
The Associate Technical Consultant works within the Storage Delivery Practice to support project-based delivery for new data center deployments, infrastructure upgrades, and system moves. The role may require after-hours and weekend work based on project schedules or client needs, as well as limited travel for client engagements.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
AHEAD Chicago, Illinois, USA Office
401 N Michigan Ave, Chicago, IL, United States, 60611
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