As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, gather technical requirements, and ensure quality customer experience through project management.
As a Associate Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion.
This position is 100% remote.
- Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
- Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
- Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
- Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
- Gather technical requirements from customers, including new and existing AWS account details and configurations
- Educate customers on current technologies, Mission Cloud services, and industry best practices
- Experience working in a technical Customer Support, Implementation, or Onboarding role
- Ability to work in a project management role
- Ability to work with public cloud, preferably with AWS
- Ability to communicate regularly with customers over phone or video conference and email
- Ability to work with contracts and understand service level agreements
- Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
- Ability to work in a fast paced evolving environment
- AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)
Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices.
Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.
Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.
Top Skills
Artificial Intelligence
Aws Cloud Technologies
Similar Jobs
Security • Software • Cybersecurity • Automation
The Executive Assistant will support the Executive Leadership Team, manage calendars, prepare meetings, facilitate communication, and improve operational efficiency.
Top Skills:
Google WorkspaceProject Management ToolsSlackZoom
Artificial Intelligence • Healthtech • Mobile • Software • Telehealth • Generative AI
The Bilingual Care Coordinator assists patients in navigating the healthcare system, coordinating care, managing scheduling, and ensuring effective communication across the care journey.
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
Launch Trainers guide new dental practices through virtual and in-person training sessions, ensuring they successfully adopt digital dentistry workflows. They provide ongoing coaching and feedback to drive practice growth and confidence in technology use.
Top Skills:
Clinical TechnologiesDigital Dental PlatformsIntraoral Scanning
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
