Provides on-site AV/VTC, telecommunications, unified communications, conference-room, event, voice/video/data, and cabling support at Scott AFB. Responsibilities include maintaining and troubleshooting VTC systems, Microsoft Teams and conference-room technology, supporting meetings and events, managing service incidents, coordinating with DoD network administrators, and installing or testing telecommunications cabling. Requires U.S. citizenship, Secret clearance or higher, a high school diploma, and at least two years of relevant experience.
Overview:
Description:
Preferred Qualifications:
Education / Experience:
Job Title: AV/VTC & Telecommunications Support Specialist
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support.
Primary Responsibilities:
- Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations.
- Manage and maintain existing VTC systems and Multi-point Control Unit capabilities.
- Set up, test, facilitate, and restore rooms/equipment for GVS, VTC, Microsoft Teams meetings, training classes, conferences, town halls, and other events.
- Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity.
- Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems.
- Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage.
- Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves.
- Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet.
- Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects.
- Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites.
- U.S. Citizenship.
- Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications.
- Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support.
- Experience documenting incidents and corrective actions in a trouble-ticket system.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- DoD AV/VTC or command-level meeting/event support experience.
- Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience.
- Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation.
- AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties.
- High school diploma and at least 2 years of relevant experience.
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