AVP/Market Manager

TITLE:                        AVP/Market Manager             

DEPARTMENT:         Retail- Addison

GENERAL FUNCTION: The Market Manager is responsible for driving new business sales performance and fostering organizational growth by establishing and nurturing new business relationships and achieving sales targets through strategic planning and innovative business development strategies, primarily focusing on outbound business development to expand the bank’s market presence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Business Development: Identify and pursue new business opportunities, leveraging market insights and trends to gain new business clients.

• Client Acquisition and Retention: Drive new business client acquisition and retention, grow market share and balance sheet growth, increase non-interest income, and foster client and employee satisfaction to exceed branch sales goals.

• Sales Strategy: Develop and implement effective sales strategies to meet and exceed sales goals.

• CRM Management: Maintain and update the Customer Relationship Management (CRM) system to ensure accurate and up-to-date client information, track outbound sales activities, and achieve calling and appointment quarterly goals.

• Product Marketing: Market products and services to generate profitable revenue by calling on small businesses and networking in the community.

• Cross-Functional Collaboration: Partner with and refer business to all lines of business partners, including but not limited to commercial lending, real estate lending, treasury management, and investments to meet client needs.

• Community Leadership: Serve as the market leader in the local community or designated business area.

• Community Engagement: Promote the bank and branch in the community and maintain an active, visible role in appropriate organizations. Seek opportunities to optimize the bank’s community involvement.

• Operational Management: Ensure the sound operations and profitability of the branch, including effective risk management and compliance with all bank policies, procedures, regulations, confidentiality requirements, audit, security, and loss prevention controls.

• Team Communication: Effectively and consistently communicate the goals of the bank to branch team members.

• Team Meetings: Conduct meetings as needed with the branch team to discuss the results of sales initiatives, review policies and procedures, and other bank initiatives.

• Professional Development: Address the professional development needs of self and subordinates, including setting performance standards, monitoring results, providing training, coaching, general feedback, and complying with all personnel and management policies and procedures, including scheduled reviews, disciplinary actions, hiring, and terminations.

• Staffing: Manage the staffing of the branch, including recruiting, identifying talent, and interviewing the branch team.

• Product Knowledge: Maintain a well-developed working knowledge of the complete line of products and services offered, ensuring the branch team is also kept up to date on new products and services.

• Customer Service: Lead by example by providing superior customer service to both internal and external customers and demonstrating a thorough working knowledge of all aspects of the various duties assigned in the branch, including working a teller drawer, opening new accounts, accepting loan applications, and professionally resolving problems/issues.

• Problem Resolution: Handle complex customer problems with professionalism, sound judgment, and decision-making.

• Organizational Skills: Exhibit strong organizational skills, dependability, flexibility, and planning.

• Compliance: Ensure compliance with branch standards set forth by senior management, including maintaining a well-organized and prepared work environment.

• Mortgage Loan Officer (MLO) Responsibilities: Fulfill MLO responsibilities as defined by law, including taking residential mortgage loan applications and offering or negotiating terms of a residential mortgage loan for compensation or gain. MLOs are required to be registered in the federal NMLS registry.

SUPERVISORY RESPONSIBILITIES:

• Manage the staffing of the branch, including recruiting, identifying talent, and interviewing the branch team.

• Address the professional development needs of self and subordinates, including setting performance standards, monitoring results, providing training, coaching, general feedback, and complying with all personnel and management policies and procedures, including scheduled reviews, disciplinary actions, hiring, and terminations.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Minimum 5 years related banking experience and/or training; or equivalent combination of education and experience.

• Associate Degree or its equivalent.

• Ability to perform basic math functions.

• Proficient at intermediate computer skills.

• Extensive contact with the public, necessitating presenting a professional image.

• Ability to demonstrate good communication skills in both oral and written form.

• Position requires an in-depth knowledge of business and consumer bank products, policies and procedures in order to perform duties with minimal supervision.

• Requires the ability to manage and be held accountable in a sales and service results orientated environment.

• Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving.

• Strong organizational skills, dependability, flexibility, and planning

WHAT WE OFFER

As part of our commitment to your physical, emotional, and financial wellbeing, we proudly provide a comprehensive benefits package, which includes:

• A competitive salary range estimated at $70,000 - $120,000 annually for this position. (Final compensation may vary based on experience, skills, and qualifications)

• Generous Paid time Off (PTO) to help you rest, recharge, and take care of what matters most

• Health, dental, and vision insurance with tax-advantaged FSA and HSA account options

• Retirement benefits including 401k plan with discretionary matching contributions.

• Childcare assistance program to support working parents and their eligible dependents

• Parental Leave for both primary and secondary caregivers

• Short-term and long-term disability coverage for long-term income security

• Basic Life and AD&D insurance with elective additional coverage for you, your spouse, or children

• Mental health & wellness benefits including bank-paid Headspace meditation app subscription and access to our Employee Assistance Program

We look forward to working with you and to the contributions you will make to Republic Bank of Chicago, as well as the opportunity to provide you with professional growth. However, we recognize that you retain the option, as does Republic Bank of Chicago, of ending your employment with us at any time, with or without notice and with or without cause. As such, your employment with Republic Bank of Chicago is at-will and neither this job description nor any other oral or written representations may be considered a contract for any specific period of time.