Lead the dealership’s BDC team, overseeing inbound and outbound calls, internet leads, CRM follow-up, equity mining, appointment setting, no-show recovery, CSI calls, and service opportunities. Hire, coach, motivate, and hold representatives accountable while monitoring call quality, collaborating with sales leadership, and approving commission figures. The role requires automotive sales management experience, strong leadership and communication skills, and comfort using CRM and dealership systems.
Description
Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our Sycamore Hyundai dealership BDC team.
You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.
What You’ll Do:
- Lead and develop the BDC team—hiring, coaching, and motivating reps
- Handle all incoming sales and service calls (when applicable)
- Monitor call recordings and coach for quality and effectiveness
- Manage internet leads and dealership CRM manifest follow-up
- Make outbound prospecting and appointment reminder calls
- Oversee no-show follow-ups, CSI calls, and service drive opportunities
- Collaborate with Sales Managers and GMs on showroom traffic and strategy
- Review and approve bonus/commission numbers for reps
Requirements
What You Bring:
- 3+ Auto Sales Management Required
- Prior experience in BDC Management is strongly preferred
- Strong communication, organization, and team leadership skills
- Proven ability to coach, motivate, and hold a team accountable
- Comfortable working with CRMs, lead management systems, and dealership tools
Perks & Benefits:
- Competitive pay with performance bonuses
- Full benefits package
- Growing company with internal promotion opportunities
- Work in a fast-paced, team-first dealership environment
Compensation:
- 140K+ per year
Ready to lead a high-impact team and grow your automotive career? Apply now and let’s talk.
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