Oversee AI-powered BDC tools for an automotive dealership, ensuring customer interactions that AI cannot resolve are handled by staff or routed appropriately. Manage sales and service BDC workflows, appointment setting, and customer communications while adapting to evolving processes and technology. The role requires automotive BDC experience, strong attention to detail, professional phone communication, and operational flexibility.
AI BDC Manager for Western Suburbs Dealership
Candidates must have sales/service BDC experience in automotive. This role will be a managerial oversight role over the AI suite of tools that will be powering our BDC.
- Manager will be responsible for making sure any and all customer interactions that cannot be fulfilled by the AI agent alone are immediately handled by a traditional human interaction, this may involve handling the remainder of the communication directly or routing it to the correct party for resolution.
- The ideal candidate is familiar with automotive service & sales operations/BDC operations/appointment setting, is detail oriented and has a welcoming, articulate and professional phone presence.
- This is an emerging technology, and the candidate must be able to pivot quickly to any process changes as they come about, either internal processes at the store or technological changes that come about from the products they oversee.
- Due to this being a new role and technology, certain job roles within the position may change over time as the needs of the business dictate.
- Compensation range 45K - 65K depending on experience but could be higher depending on the qualifications of the candidate. Health Insurance, 401K, vacations, opportunities for advancement and a great culture to work in. Come grow with us!
Hawk Automotive Group Bridgeview, Illinois, USA Office
Bridgeview, United States
Similar Jobs
Automotive • Retail
Lead a multi-site BDC team to define lead processes, mine CRM opportunities, manage Matador AI and Cognitgo workflows, create "Best Quote" templates, enforce SOPs, run daily audits, coach agents, and turn data into sold units meeting monthly brand targets.
Top Skills:
CognitgoCRMMatador AiVideo
Automotive
Designs, builds, maintains, and evolves Informatica IDMC and MDM SaaS solutions, integrations, dataflows, and business-critical software. Integrates systems using API- and event-based GCP patterns, Java, and Spring Boot. Leads requirements breakdown, guides projects through deployment, applies automated testing and CI/CD, documents architectures, mentors teammates, and advances AI-assisted development practices.
Top Skills:
BpelC4 ModelingCi/CdCloud App Integration (Cai)Cloud Data Integration (Cdi)Cloud Data Quality (Cdq)Customer 360 MdmData Integration & ReplicationETLGCPGitInformatica IdmcInformatica Mdm SaasJavaJIRAJSONMermaidNoSQLSafeSpring BootSQLXpathXquery
Fintech
The Senior Security Engineer supports application security, vulnerability assessments, penetration testing, code reviews, security training, and secure SDLC practices. Responsibilities include third-party risk assessments, audit evidence collection, policy and compliance support, vulnerability research, incident response, security metrics, and remediation tracking. The role also administers security-system access, collaborates cross-functionally, guides junior engineers, responds to inquiries, and participates in a rotating one-week-per-month on-call schedule.
Top Skills:
Application SecurityCisCode ReviewDynamic Application Security Testing (Dast)Microsoft OutlookMicrosoft TeamsNistPenetration TestingSecure Software Development Lifecycle (Sdlc)Static Application Security Testing (Sast)Vulnerability Assessment
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
