Responds to phone, internet, and live chat inquiries, provides initial product information, schedules service appointments, follows up with leads and no-shows, and maintains daily CRM records. The role requires strong customer service, communication, computer, teamwork, and follow-up skills while collaborating with dealership sales teams and management.
At D'Arcy Automobiles we strive to make every customer a customer for life. Every employee at D'Arcy Automobiles is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Medical
- Dental
- 401K
- Paid Training
- Paid Vacation
- Company Holidays
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
Qualifications
- Hours of operation will be 8:30am - 8pm with rotating Saturday shift, shift hours will vary
- At least one previous role based in customer service experience
- Team player with collaborative attitude
- Prompt and courteous demeanor
- Positive and enthusiastic personality
- Must have strong computer skills
- Must have a valid driver’s license
- Willing to submit to a background check
- Call center experience a plus
- Dealership experience a plus
- Bilingual a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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