Bell Captain

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the bell staff and valet team, and manage the daily operations of the bell desk, ensuring that all guest arrivals, departures, and transportation needs are handled efficiently. As a Bell Captain, you’re not just leading a team in ensuring seamless guest arrivals and departures – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Welcome and assist guests:  Greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities
• Oversee luggage handling:  Organize, store, and retrieve guest luggage according to hotel standards and procedures
• Supervise daily team operations:  Oversee scheduling, provide training and coaching, and foster an engaged, high-performing team
• Facilitate team knowledge:  Provide regular updates to ensure the team is well-informed of hotel offerings, services, and local attractions
• Maintain equipment standards:  Assist with the upkeep and functionality of bell carts, communication devices, and related equipment

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a supervisory or team leadership role in guest services, bell desk, or concierge operations within a hotel.
• Strong leadership and team management skills, with the ability to train and motivate staff.
• Excellent communication and interpersonal skills, with a guest-focused approach.
• Ability to handle high guest volumes, special requests, and challenging situations with professionalism and discretion.
• Proficiency in English; additional languages are a plus.
• Knowledge of hotel property management systems (PMS) and transportation coordination is preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.