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Here’s what you’ll do during a typical day:
Guest Welcome & Assistance: Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information.
Luggage Handling: Safely manage guest luggage and ensure proper delivery and storage.
Room Orientation & Departure: Introduce room features and assist with luggage during check-out.
Transportation Coordination: Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge.
Service & Conduct: Maintain a professional appearance and deliver exceptional customer service.
Cross-Department Support: Communicate guest needs to relevant departments and assist with room moves or special requests.
Issue Resolution: Address guest concerns promptly and ensure a smooth stay experience.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
1–2 years of experience in guest services or bell attendant roles, preferably in hospitality
Strong communication and interpersonal skills with a guest-focused mindset
Physically fit to lift and carry luggage safely
Professional appearance, positive attitude, and enthusiasm for service
Proficient in English; additional languages are an advantage
Flexible availability, including nights, weekends, and holidays
Familiarity with hotel amenities, local attractions, and transport options preferred
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