Handle inbound customer billing inquiries via phone and email, research and verify issues with internal teams, process and audit invoices, manage approval workflows, document interactions, and support billing-related projects and customer requests.
Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.
Primary Duties / Key Responsibilities• Address customer inquiries & requests, account reviews, & other inbound billing related inquiries from external customers followed by documenting related discussions & research• Research & verify customer issues with internal teams to determine root cause & warranted remediation• Clearly & concisely present information in verbal or written form to internal & external customers• Other projects & billing related customer responsibilities as needs arise
Required Experience & Specialized Knowledge & Skills• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.• Ability to articulate issues, document resolution, & recognize when to escalate• Strong written & verbal communication skills required• Effective accounting, organizational, attention to detail, & time management skills required• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle• Experience working with customers or vendors to resolve issues with an excellent customer service track record
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of .
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Primary Duties / Key Responsibilities• Address customer inquiries & requests, account reviews, & other inbound billing related inquiries from external customers followed by documenting related discussions & research• Research & verify customer issues with internal teams to determine root cause & warranted remediation• Clearly & concisely present information in verbal or written form to internal & external customers• Other projects & billing related customer responsibilities as needs arise
Required Experience & Specialized Knowledge & Skills• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.• Ability to articulate issues, document resolution, & recognize when to escalate• Strong written & verbal communication skills required• Effective accounting, organizational, attention to detail, & time management skills required• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle• Experience working with customers or vendors to resolve issues with an excellent customer service track record
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of .
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
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