Supports CX Operations through business analysis, process optimization, project management, requirements gathering, performance reporting, dashboard development, and custom analysis. The role translates operational needs into business requirements, validates solutions, analyzes appraiser and broker coverage, develops business justifications, and communicates insights and recommendations to leadership. It manages multiple initiatives, supports system enhancement requests, and partners cross-functionally with finance, sales, product, and operations teams.
The Business Analyst is responsible for providing strong analytical, process optimization, and project management support to Clear Capital’s CX Operations Group. Bring a pioneer spirit, a desire to be part of something that changes the valuation industry, and a drive to turn complex operational challenges into scalable solutions.
An intermediate individual contributor role, the Analyst provides in-depth analytical and strategic program support to several key initiatives simultaneously. This role goes beyond tactical support to drive strategic process improvement and bridge the gap between business needs and technical solutions. Primary objectives include empowering the CX Organization with actionable insights through data analytics, ensuring project alignment with broader operational goals, and delivering transparent reporting to key stakeholders.
This position reports to the Senior Director, Appraisal Innovation Operations but works closely with the entirety of the CX Operational teams as well as finance, sales and product.
On occasion, this role will be asked to provide support and leadership to projects within the ASG and additional Clear Capital divisions as needed.
What You Will Work On
- Lead requirements gathering by facilitating stakeholder sessions to elicit, analyze, and document operational needs
- Define project scope and business objectives to ensure alignment with long-term strategy
- Validate delivered solutions against business needs through user story creation and acceptance criteria
- Provide analytical support to teams engaged in ongoing performance improvement initiatives
- Weekly internal reporting: Performance, financials and escalations
- On-demand customer requests for custom analysis
- Coverage analysis of appraiser and broker panels
- Provide Analyst support to CX Organization to build accurate and robust business justifications for system enhancement requests, analyze performance trends.
- Building dashboards and reports using tools like google sheets, google slides and quicksight
- Effectively communicate analysis, data and recommendations to senior leadership and other CX stakeholders
Who We Are Looking For
- 2-4 years of experience as a Junior Analyst, QA Analyst, Data Analyst, or Operations Associate; demonstrated exposure to project support, documentation, and reporting.
- Strong data analysis skills
- Excellent verbal and written communication skills
- Proven ability in influencing cross-functional stakeholders and guiding project direction
- Demonstrated strong work ethic
- Excellent organizational and project management skills
- Strong analytical and critical-thinking skills to create data with little direction
- Demonstrated ability to manage through change and adapt to a changing environment
- Strong history of mentoring and developing employees
- Ability to operate with a high degree of autonomy while managing multiple complex projects
- Microsoft/Google Experience
- Deep Excel/Sheets Experience to perform helpful analysis for the business
- P&L experience
- Strong business acumen
Additional Qualifications
What You Can Expect
- Compensation: The base salary for this position ranges from $92,000 - $115,000 annually, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses.
- Inclusive benefits package offering:
Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources. - Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
Career and skill development resources to help advance your career and personal growth.
A mission-driven environment where your work makes a measurable - impact on the real estate industry.
What We Value
- Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers.
- Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
- Lift others up - We lead with empathy and strive to improve the lives of those around us.
- Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
- Raise the bar - We don’t settle for industry standards, we redefine them.
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Build agentic AI workflows and platforms that automate software development lifecycle activities, including code generation, review, testing, and release. Improve context grounding, model routing, observability, benchmarking, and cost efficiency for LLM-powered engineering tools. Partner with engineering teams to identify workflow friction and promote responsible AI adoption. The role requires backend and platform engineering experience, LLM-agent infrastructure expertise, Kubernetes experience, and proficiency in Go or Python.
Top Skills:
A/B TestingAi Coding Agent FrameworksEntity ResolutionEvent PipelinesGoKnowledge GraphsKubernetesLarge Language ModelsLlm Agent InfrastructureObservability ToolingPython
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Leads the Cloud Detection Platform organization, strategy, architecture, roadmap, and multiple engineering teams. Owns large-scale detection engines, content delivery infrastructure, reliability, latency, cost, SLOs, capacity, and quota management. Drives unified detection architecture, safe content deployment, testing, observability, and cross-functional roadmap execution while managing organizational planning, talent development, and operational excellence.
Top Skills:
AICloud ComputingDistributed SystemsQuery EnginesSearch EnginesSIEMStreaming Systems
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Conduct incident response engagements, threat hunting, intrusion investigations, and host or network forensics across Windows, macOS, and Linux. Analyze network data, malware, and cloud environments; support remediation planning; and prepare reports, presentations, recommendations, and findings for customers, regulators, legal counsel, and internal teams. Consultants collaborate with project leadership and customers while using AI technologies to improve investigative workflows and decision-making.
Top Skills:
AWSBro/ZeekGoogle Cloud Platform (Gcp)LinuxmacOSAzureSuricataWindows
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
