Business Analyst

Join IQVIA Digital’s Email Product team and help shape the future of healthcare communication. This is an exciting opportunity to work on innovative digital solutions that deliver personalized, impactful information to healthcare professionals. If you thrive on solving complex problems and bridging business and technology, this role is for you.

Job Overview

As a Business Analyst, you will play a critical role in supporting the product vision, roadmap, and growth opportunities for IQVIA’s Email Product channel. You’ll collaborate with product owners, managers, and development squads to translate business needs into actionable requirements, ensuring seamless integrations and robust documentation. This role combines business process expertise with technical aptitude, enabling you to analyze impacts, troubleshoot issues, and create reference materials that empower teams. In this role, you’ll work on cutting-edge digital healthcare solutions in a collaborative, innovative environment, gain exposure to diverse technologies, and enjoy flexible remote work with occasional travel. This newly created position offers high visibility and multiple career growth paths—whether toward Product Owner, Product Manager, technical roles, or data-focused positions—making it ideal for someone who thrives on solving complex problems and driving meaningful change.

Key Responsibilities

• Support product vision, roadmap, and growth initiatives.
• Develop and maintain documentation for systems, interfaces, and processes.
• Assist operational support teams with release readiness support, and workflow or processing health assessments
• Partner with cross-functional teams to assess impacts of system changes and integrations.
• Support product roadmap features by contributing to detailed requirements gathering, user story, and acceptance criteria development.
• Act as a product expert for users, and technical teams providing impact analysis and support to use case creative solutions.
• Monitor and evaluate product progress, recommending improvements.
• Mitigate impediments to ensure successful completion of Release/Sprint goals, and other product initiatives.
• Serve as customer proxy for development and business partner teams and assisting with stakeholder expectations.

Qualifications

Required Skills:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• 3+ years of experience as a Business Analyst or Business Systems Analyst.
• Strong understanding of IT systems and business process flows.
• Ability to read and interpret code for impact assessments.
• Proficiency in SQL; familiarity with AWS and Google Cloud.
• Excellent problem-solving, critical thinking, and facilitation skills.
• Strong communication skills for working with both technical and business stakeholders.
• Comfortable working independently and collaboratively in a fast-paced environment.

Nice-to-Have Skills:

• Experience with digital marketing operations and healthcare provider data.
• Familiarity with Power BI or other BI tools.
• Knowledge of data governance and data management practices.
• Exposure to Python.
• Understanding of PII compliance and confidentiality standards.
• Certifications such as Scrum, ITIL, or Six Sigma.

About IQVIA Digital

IQVIA Digital is transforming healthcare engagement through innovative technology solutions. Our teams deliver personalized, data-driven experiences that empower healthcare professionals and improve patient outcomes. Join us and be part of a global leader driving the future of healthcare.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.