Handle high volumes of inbound/outbound calls, follow scripts, identify customer needs, resolve issues, upsell products, record interactions in the call database, attend trainings, and meet team and personal targets.
We are looking for a Business Development Representative that will be the liaison between our company's current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. If you are looking for a career path with unlimited growth potential, we would love to hear from you!
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Benefits
- 401k (Matching)
- Paid Time Off
- Health Insurance ( Health, Dental, Vision)
Similar Jobs
Greentech • Hardware • Real Estate • Software • Energy • PropTech
Develop relationships with major real estate accounts, identify decision-makers, create business cases and pitches, prospect through calls and email, support Senior Account Executives, prepare presentations and proposals, and maintain accurate CRM and sales systems. The role focuses on portfolio expansion and new business growth in the energy-efficiency market.
Top Skills:
ExcelGoogle SuiteLinkedInOutreachSalesforce
Marketing Tech • Social Media • Software • Analytics • Business Intelligence
Generates new business through outbound prospecting, cold calls, emails, and campaigns. Identifies customer needs, presents product value, qualifies opportunities, schedules discovery calls, and partners with Account Executives to build pipeline. Maintains prospect data, applies sales coaching and AI-driven research tools, meets activity and revenue targets, and eventually mentors new hires. The role requires working from the Chicago office at least three days per week.
Top Skills:
Ai-Powered Sales ToolsCrm/Database SystemsSocial Media PlatformsWebinar Platforms
Professional Services
Generate qualified sales opportunities through outbound calls, emails, events, and networking. Research prospects, build pipelines, qualify leads, maintain accurate CRM records, and coordinate handoffs to sales leadership. Support lead-generation marketing campaigns, content, website and social media updates, vendor initiatives, and campaign performance reporting. Represent the company professionally while identifying new business opportunities and meeting lead-generation targets.
Top Skills:
Crm Systems
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
