Manage inbound and outbound customer calls, identify needs, resolve issues, document interactions in a CRM, build customer relationships, upsell products, and meet individual and team performance targets. The role also includes following communication scripts, attending training seminars, and maintaining strong customer satisfaction while pursuing sales growth.
We are looking for a Business Development Representative that will be the liaison between our company's current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. If you are looking for a career path with unlimited growth potential, we would love to hear from you!
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Benefits
- 401k (Matching)
- Paid Time Off
- Health Insurance ( Health, Dental, Vision)
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