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About Us
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations.
Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.
Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.
We are looking for a highly motivated and enthusiastic Sales Development Representative (SDR) to join our growing Sales team. This entry-level role is crucial to our success, serving as the frontline in identifying and qualifying new business opportunities while nurturing renewals. The SDR will focus on generating interest, creating a robust & qualified sales pipeline, and setting meetings for our Sales Leaders. This is an excellent opportunity for a tenacious, coachable individual looking to launch a career in B2B sales.
Responsibilities:
- Prospecting and Lead Generation: Actively seek new business opportunities by conducting market research, cold calling, email outreach, and utilizing social selling (e.g., LinkedIn, Industry Events).
- Lead Qualification: Qualify inbound and outbound leads to determine their potential fit and interest level for our products/services, aligning with our ideal customer profile.
- Pipeline Management: Manage and update prospect activity and information accurately in our Customer Relationship Management (CRM) system (e.g.,Hubspot).
- Appointment Setting: Successfully schedule qualified meetings and product demonstrations for Sales Leaders.
- Collaboration: Work closely with the Sales and Marketing teams to develop and execute targeted outreach strategies and ensure a smooth handoff of qualified leads.
- Renewals: support account retention by managing the administrative process for customer renewals, ensuring timely documentation, accurate data entry, and seamless coordination between sales and client success teams.
- Product Knowledge: Develop a strong understanding of our company's products, services, and value proposition to effectively communicate with prospects.
- Goal Attainment: Consistently meet or exceed monthly and quarterly goals for calls, emails, qualified leads, and scheduled meetings.
- Bachelor's degree in Business Administration, Marketing, or a related field, OR equivalent relevant experience (1-3 years).
- Exceptional verbal and written communication skills; comfortable with high-volume phone and email outreach.
- High level of motivation, resilience, and grit.
- Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
- Eagerness to learn, accept feedback, and develop sales skills.
- Basic familiarity with CRM software, Hubspot is a plus.
- Proficiency in G-Suite
What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.
Beware of Job Scams
Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at lever.co, and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
