Business Office Support

Description

Shift Type: Part time, 20 hours per week

Job Description

Works in the business office of the center in the areas of Patient Services, Payment Posting, Reception, and/or General Office. May assist internal or external credentialing professionals in completing documents necessary for physician and/or mid-level privileges.    

As a representative of this facility, all comments, attitudes, actions, and behaviors have a direct effect on the center's image and perceptions of quality service. Interaction with patients, physicians, referral sources, guest, visitors, volunteer workers, co-workers, supervisors, vendors, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. This behavior should promote an atmosphere of teamwork that is congruent with the center's standards and guidelines to promote positive relations. 

Responsibilities

• Greets all arriving patients in a friendly and professional manner.
• Responsible for opening and/or closing procedures for the center.
• Answer phones in a pleasant manner and deal with physicians offices and patient needs expeditiously.
• Completes pre-registration and makes sure that authorization has been obtained from the physician's office prior to surgery.
• Completes all insurance verifications and clearly documents in the patients accounts .
• Completes all patient calls related to scheduling and billings.
• Completes necessary paperwork for registration and uses a computer system to generate information for surgical/special procedures.
• Maintains logs for cancelled surgeries/procedures.
• Performs various duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms and retrieving faxes as needed.
• Patients with a financial responsibility are contacted immediately and informed of the center’s payment policies as well as offered payment options if necessary.
• Collects all required payments in accordance with surgery centers financial policies
• Complete chart preparation, data entry, collections.
• Other duties as assigned by Business Office Supervisor or Business Office Manager.
• Maintain a clean and safe work environment.
• Other duties as assigned.

Requirements

Education

• High school diploma or equivalent required.

Certifications/Licensure

• N/A

Experience

• Two (2) years experience in a clinical healthcare setting preferred.
• Basic knowledge of patient registration responsibilities preferred.
• Knowledge of healthcare billing Medicare Part B type claims preferred.
• Knowledge and experience with documentation and standards of billing preferred.

Technical Skills

• Experience with Google Suite and Microsoft Office preferred.
• The job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communication by e-mail and use of specialty software.
• Ability to work with general mathematical concepts such as addition, subtraction, division and multiplication.

Soft Skills

• Ability to work both independently and as a member of a team.
• Must be able to handle stress appropriately in a fast paced environment
• Ability to read, write and communicate in the English language. Ability to read, write and communicate in Spanish is a plus. 
• Ability to define problems, establish facts, and draw valid conclusions
• Ability to set priorities.
• Ability to communicate well with patients, families, co-workers, etc.
• Superior interpersonal skills.

Physical Requirements

• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and ability to adjust focus. 
• While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand and walk. 
• The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. 
• While performing the duties of this job, the employee is occasionally exposed to noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee may be exposed to communicable diseases transmitted by patients and co-workers. 

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.