Contract Analyst II

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Contract Analyst II is responsible for issuing institutional policy contracts in accordance with company policies and applicable state and federal regulations. You will consult with Service, Compliance, Product, and other partner areas to identify product specifications and issuance requirements related to product development, product updates, and changes in insurance laws and regulations.
You will also manage the contract issuance process and related systems, as well as provide input on contract language used to issue approved contracts. Manages contract issuance process and systems; and consults on the creation of language to issue approved contract.
Key Responsibilities

• Maintains strong relationships with Implementation, Service, Plan Master, Legal, Compliance, Products, and other internal partners as well as with external customers by delivering extraordinary customer service.
• Attends internal calls and customer calls if required based on case complexity.
• Maintain adequate file documentation according to set procedures.
• Develop Subject Matter Expert and Compliance Expert skills.
• Leads or plays and active role in cross-team projects or activities that improve business process and operations.

Required Qualifications

• 3-5 years of experience in insurance contract work; Competent level of contract knowledge and technical writing skills.
• Familiarity with insurance laws and regulations pertaining to policy and filing procedures with compliant contracts.
• Strong analytical thinking, organizational ability, and attention to detail, with a customer-focused mindset, effective written and verbal communication skills, demonstrated technical and functional expertise, and the ability to negotiate effectively.
• High school diploma or equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.

Preferred Qualifications

• Bachelor's degree or equivalent education.
• Related contract experience in one of the following insurance products: Short Term Disability, Long Term Disability, vision, life, or dental.
• In depth knowledge of compliance, local and federal insurance regulations.

The expected salary range for this position is $68,000 - $72,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.