Subscriptions System Manager (Zuora)

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 50+ million homes, and 13 million+ people rely on the myQ®  app daily.

Job Summary

This role is within CG's IT Enterprise Applications function. The IT Manager of the Subscriptions Business Systems plays a critical role in driving company growth in Subscription Services and Recurring Revenue. This role will (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on Subscriptions Management/Zuora and related applications.

Essential Duties and Responsibilities

• Work with business stakeholders to understand business processes, gaps, pain points, and objectives; elicit, define, and analyze requirements.

• Lead and manage a team of technical and functional resources to design, configure, implement, and support applications that enable Subscription Management and Recurring Revenue business processes on the Zuora platform and other integrated applications such as SAP ECC, SAP Commerce, Salesforce.com, and myQ.

• Provide functional, administrative and technical expertise on integrating Zuora with related applications, including knowledge of Zuora’s REST APIs.

• Create and modify Zuora Workflows and Zuora document templates.

• Responsible for the design and configuration of the Zuora application.

• Lead and collaborate with colleagues to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices

• Manage application developers to create functional and technical specifications for custom development that adheres to design guidelines.

• Collaborate with Super Users to create test cases for end-to-end business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate Super User test execution; analyze and resolve defects.

• Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management.

• Manage the support of production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; independently execute production support processes including identification of issue severity, root cause, and priority.

• Identify opportunities to leverage applications to improve business processes, and support business re- engineering efforts. Research and represent industry best practices.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Supervision Exercised

• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CGI mission, vision and values.

Minimum Qualifications

Education/Certifications:

• Bachelor’s degree in Information Systems or equivalent.

Experience:

• 9+ years experience in Information Technology, preferably applications development or configuration.

• 5+ years experience administering, configuring, and supporting Zuora Billing or equivalent subscriptions management systems.

• At least one full lifecycle implementation of ZUORA platform for a BU.

Knowledge, Skills, and Abilities:

• Strong understanding of subscription management and recurring billing business processes.

• Strong skills in systems analysis, problem analysis, troubleshooting, and technical error resolution.

• Strong working knowledge of software development lifecycles and quality control.

Other:

• Able to travel occasionally domestically.

Preferred Qualifications

Education/Certifications:

• Master's degree in Computer Science

Experience:

• Experience working with business processes related to end-to-end Quote-to-Cash business processes, from sales quoting to revenue recognition and cash application.

• Experience with other Zuora products, including Zuora CPQ, Zuora Collect, and Zuora Revenue.

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.