Jobs at Chamberlain Group

Leads sales and business intelligence analytics, including pipeline ROI, incentive analysis, forecasting, year-over-year drivers, and connectivity trends. Develops dashboards, analytical tools, methodologies, and business processes using internal and external data. Partners with cross-functional stakeholders and IT to define requirements, integrate systems, and communicate actionable insights to leadership. Requires strong quantitative analysis, data visualization, stakeholder communication, and project leadership skills.

Leads comprehensive brand strategy and activation, including brand architecture, identity systems, guidelines, campaigns, content, messaging, governance, and cross-functional alignment. Partners with creative, digital, communications, product, sales, talent, and customer experience teams to ensure consistent brand execution. Uses market research, consumer insights, KPIs, and performance analysis to improve brand initiatives and support business growth.

Leads B2B marketing planning, campaign development, execution, and measurement for an assigned business area. Uses data and customer insights to define audiences, generate qualified leads, establish KPIs, assess program effectiveness, and recommend improvements. Collaborates closely with product management and marketing teams to prioritize initiatives, develop strategic briefs, and support company growth objectives while maintaining compliance and confidentiality.

Leads cross-functional sales programs to achieve revenue targets, analyze performance, identify risks and opportunities, improve processes, and coordinate sales, finance, marketing, supply chain, and logistics teams. Builds financial models, develops recovery plans for underperforming partners, creates sales targets, presents executive updates, and drives strategic initiatives and process improvements.

Designs and implements application-level firmware for connected access products. Responsibilities include firmware troubleshooting, hardware and software design reviews, requirements analysis, test-case development, cross-platform development, developer supervision, project planning, Agile initiatives, and collaboration with cloud architects on connected B2B and B2C solutions.

Leads product strategy, portfolio vision, roadmaps, pricing, marketing, operating plans, and P&L performance for hardware and software products. Supervises product managers and drives cross-functional development of connected services and user experiences. Partners with marketing, sales, customer experience, and other teams on go-to-market execution, profitability, innovation, after-sales support, and product quality. Represents the company with customers, industry groups, media, and other external stakeholders.

Supports the Sales and Operations Planning process through supply planning, data analysis, reporting automation, KPI tracking, and production scheduling coordination. Analyzes sales, inventory, forecast, capacity, and service-level data to identify deviations and recommend corrective actions. Partners with Operations, Sales, Customer Service, Production Planning, Warehousing, Transportation, and leadership to improve supply chain performance, customer experience, reporting practices, and cross-functional decision-making.

Develop and execute product category strategy, roadmaps, pricing, branding, marketing, and go-to-market plans. Own financial performance, profitability, market share, product mix, gross margins, and P&L objectives. Lead connected hardware and software experiences, consumer insights, business cases, product requirements, and cross-functional development teams. Partner with marketing, sales, and customer experience teams to deliver products, service strategies, operational improvements, and sustained customer engagement.

Leads the quality engineering vision and roadmap across mobile, web, and API platforms. Manages SDET teams, modernizes automation with AI and agentic testing, and builds self-service tools enabling 30+ engineering squads to own quality. Establishes testing standards, metrics, CI/CD-integrated regression, and shift-left practices while partnering with engineering, platform, SRE, and product leaders. Requires hands-on technical leadership, coaching, architecture participation, and oversight of scalable automation frameworks.

Leads lifecycle marketing strategy and execution across email and SMS, driving revenue, subscriptions, activation, retention, and reactivation. Owns CRM journey optimization, audience and data strategies, dashboards, testing, campaign deployment, landing pages, and AI-enabled process improvements. Partners cross-functionally with marketing and product teams while managing, developing, and motivating a high-performing team.

Analyze business operations and complex datasets to identify trends, opportunities, and challenges. Use SQL, statistical methods, hypothesis testing, and Power BI to develop dashboards, executive reports, and actionable recommendations. Translate business requirements into analytical frameworks, design tests measuring incremental growth, collaborate with cross-functional stakeholders, and lead projects from initiation through completion.

Analyze business operations and large datasets to identify trends, opportunities, and challenges. Apply statistical and experimental methods, build SQL-driven analyses, create Power BI dashboards, and deliver executive-level insights and recommendations. Translate business requirements into analytical frameworks, promote meaningful testing and data collection, collaborate with cross-functional stakeholders, and lead projects from initiation through completion.

Provide daily customer support for myQ subscription services through email, phone, and Salesforce case management. Resolve billing, invoicing, account, and technical issues; handle escalated complaints; support sales, customer success, and care teams; track issue trends; and identify process improvements. Maintain inbox service levels, follow up with customers, support onboarding scalability, document workflows, and contribute to related projects while protecting confidential information.

Lead analytics efforts to design and analyze experiments, perform causal and exploratory analyses, develop and monitor KPIs, build dashboards, and translate insights into recommendations for product, marketing, and business stakeholders while mentoring analysts.

Design, implement, and optimize global cloud infrastructure and platforms for an IoT service. Lead platform improvement initiatives, automate infrastructure (IaC/GitOps), ensure observability and security, troubleshoot incidents, mentor SRE team members, and collaborate with executives, architects, and security stakeholders to execute the infrastructure roadmap.

Lead and manage a cloud engineering team to design, build, and operate the myQ cloud platform. Own hiring, delivery, roadmap execution, automation, IaC, cost optimization, incident response, security compliance, and stakeholder communication while developing team members and ensuring a resilient, secure, and scalable cloud platform.

Architect and build LLM-based, agentic AI systems and production pipelines (RAG, orchestration, memory, tool integration). Lead cross-functional delivery across frontend, backend, and ML, drive tooling/infrastructure choices, mentor engineers, and ensure scalable, observable, production-ready GenAI features.

Lead Data Scientist partners with business leaders to identify opportunities, design, develop, and deploy advanced analytics and ML solutions. Responsibilities include data preparation, modeling, feature engineering, delivering insights and visualizations, establishing standards, and directing associate data scientists, contractors, and consultants to produce measurable business value.

Lead and support company-wide budgeting, strategic planning, and monthly/quarterly forecasting. Provide FP&A support to functional leaders, prepare journal entries and month-end reporting with variance analysis, manage capital planning and CAPEX forecasting, perform data reconciliations and financial modeling, support board reporting, and drive process improvements.

Manage multi-site facilities programs, plans, preventative maintenance, compliance, budgets, capital projects, vendors, workplace services, energy initiatives, and emergency response. Oversee building systems and regulatory compliance while reporting performance metrics, supporting facilities strategy, coordinating with executives and authorities, and leading site supervisors and facilities teams. The role requires strategic planning, financial management, technical facilities expertise, team development, and up to 40% travel.