Jobs at Chamberlain Group

Owns daily website and app operations, including digital merchandising, product setup, content, navigation, pricing, promotions, campaigns, and launches. Manages CMS and commerce-platform workflows, coordinates cross-functional requests, performs quality assurance and site audits, and analyzes performance data to improve conversion and engagement. Maintains operational metrics, reporting dashboards, brand standards, and process improvements while supporting multiple digital initiatives.

Own the integrated marketing calendar and planning cadence for tentpole campaigns, product launches, seasonal moments, and brand activations. Lead campaign briefs, cross-channel coordination, event strategy, agency and budget management, performance measurement, and post-campaign readouts. The role partners with media, social, SEO, CRM, communications, and business units while managing stakeholders, vendors, and a high-performing team.

Define, scope, and deliver multiple engineering projects while managing commitments, dependencies, resources, timelines, dashboards, and stakeholder communication. Translate business requirements into engineering tasks, identify tradeoffs, resolve conflicts, and maintain program visibility through completion. The role requires cross-functional collaboration with engineers and business partners, strong communication, and technical familiarity with agile tools. Experience with firmware, hardware-software integration, embedded or IoT systems, Terraform, Kubernetes, or GitOps is beneficial.

Owns the engineering organization’s strategic program portfolio across hardware, software, AI, platform, and cloud teams. Defines cross-functional program strategy, manages capacity and dependencies, drives high-risk global deployments and product launches, establishes reporting and governance standards, and briefs senior leadership. The role also mentors TPMs, resolves escalations, influences prioritization, and scales TPM processes across distributed engineering sites.

Develop and execute product strategy, roadmaps, pricing, brand positioning, and go-to-market plans for hardware and software portfolios. Own product financial performance, profitability, user experience, service adoption, and long-term customer support. Lead connected-experience development as Product Owner, using consumer insights and data to guide requirements and decisions. Coordinate cross-functional teams across engineering, marketing, sales, and customer experience while managing product priorities, timelines, and operational objectives.

Leads software engineering teams building AI-enabled developer tooling, governed agent platforms, self-healing production agents, and internal builder workflows. Owns platform strategy, roadmap, architecture, observability, identity and access models, cost governance, operational metrics, and executive reporting. Requires production experience with LLM or agent systems, internal developer platforms, MCP architectures, cloud platforms, CI/CD, OpenTelemetry, and non-human identity models.

Leads engineering for AI development platforms, Builder Tools, governed agent infrastructure, and production agentic systems. Defines architectural standards, technical vision, software development lifecycles, and process improvements; oversees design reviews and complex codebase changes across scrum teams. Collaborates with infrastructure, database, frontend, and architecture teams, mentors engineers, and communicates strategy and roadmaps to leadership. Builds scalable, reliable software using Microsoft technologies and related cloud, database, version control, and messaging systems.

Supports sales strategy and operations through channel sales and inventory reporting, revenue KPI dashboards, data analysis, forecasting insights, go-to-market planning, partner and customer master-data governance, territory administration, and sales enablement. The role integrates data from SAP, Salesforce, and Databricks, develops Power BI or Tableau reporting, advises revenue leaders with actionable recommendations, and coordinates cross-functional improvement projects.

Leads comprehensive brand strategy and activation, including brand architecture, identity systems, guidelines, campaigns, content, messaging, governance, and cross-functional alignment. Partners with creative, digital, communications, product, sales, talent, and customer experience teams to ensure consistent brand execution. Uses market research, consumer insights, KPIs, and performance analysis to improve brand initiatives and support business growth.

Leads B2B marketing planning, campaign development, execution, and measurement for an assigned business area. Uses data and customer insights to define audiences, generate qualified leads, establish KPIs, assess program effectiveness, and recommend improvements. Collaborates closely with product management and marketing teams to prioritize initiatives, develop strategic briefs, and support company growth objectives while maintaining compliance and confidentiality.

Leads cross-functional sales programs to achieve revenue targets, analyze performance, identify risks and opportunities, improve processes, and coordinate sales, finance, marketing, supply chain, and logistics teams. Builds financial models, develops recovery plans for underperforming partners, creates sales targets, presents executive updates, and drives strategic initiatives and process improvements.

Designs and implements application-level firmware for connected access products. Responsibilities include firmware troubleshooting, hardware and software design reviews, requirements analysis, test-case development, cross-platform development, developer supervision, project planning, Agile initiatives, and collaboration with cloud architects on connected B2B and B2C solutions.

Leads product strategy, portfolio vision, roadmaps, pricing, marketing, operating plans, and P&L performance for hardware and software products. Supervises product managers and drives cross-functional development of connected services and user experiences. Partners with marketing, sales, customer experience, and other teams on go-to-market execution, profitability, innovation, after-sales support, and product quality. Represents the company with customers, industry groups, media, and other external stakeholders.

Supports the Sales and Operations Planning process through supply planning, data analysis, reporting automation, KPI tracking, and production scheduling coordination. Analyzes sales, inventory, forecast, capacity, and service-level data to identify deviations and recommend corrective actions. Partners with Operations, Sales, Customer Service, Production Planning, Warehousing, Transportation, and leadership to improve supply chain performance, customer experience, reporting practices, and cross-functional decision-making.

Develop and execute product category strategy, roadmaps, pricing, branding, marketing, and go-to-market plans. Own financial performance, profitability, market share, product mix, gross margins, and P&L objectives. Lead connected hardware and software experiences, consumer insights, business cases, product requirements, and cross-functional development teams. Partner with marketing, sales, and customer experience teams to deliver products, service strategies, operational improvements, and sustained customer engagement.

Leads the quality engineering vision and roadmap across mobile, web, and API platforms. Manages SDET teams, modernizes automation with AI and agentic testing, and builds self-service tools enabling 30+ engineering squads to own quality. Establishes testing standards, metrics, CI/CD-integrated regression, and shift-left practices while partnering with engineering, platform, SRE, and product leaders. Requires hands-on technical leadership, coaching, architecture participation, and oversight of scalable automation frameworks.

Leads lifecycle marketing strategy and execution across email and SMS, driving revenue, subscriptions, activation, retention, and reactivation. Owns CRM journey optimization, audience and data strategies, dashboards, testing, campaign deployment, landing pages, and AI-enabled process improvements. Partners cross-functionally with marketing and product teams while managing, developing, and motivating a high-performing team.

Analyze business operations and complex datasets to identify trends, opportunities, and challenges. Use SQL, statistical methods, hypothesis testing, and Power BI to develop dashboards, executive reports, and actionable recommendations. Translate business requirements into analytical frameworks, design tests measuring incremental growth, collaborate with cross-functional stakeholders, and lead projects from initiation through completion.

Analyze business operations and large datasets to identify trends, opportunities, and challenges. Apply statistical and experimental methods, build SQL-driven analyses, create Power BI dashboards, and deliver executive-level insights and recommendations. Translate business requirements into analytical frameworks, promote meaningful testing and data collection, collaborate with cross-functional stakeholders, and lead projects from initiation through completion.

Provide daily customer support for myQ subscription services through email, phone, and Salesforce case management. Resolve billing, invoicing, account, and technical issues; handle escalated complaints; support sales, customer success, and care teams; track issue trends; and identify process improvements. Maintain inbox service levels, follow up with customers, support onboarding scalability, document workflows, and contribute to related projects while protecting confidential information.